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Can't retrieve Modem Identification


An error when the unit is unable to communicate due to "Can't retrieve Modem Identification" on Line 2



This may be the Modem Update issue:


When seeing this error on Line 2, you should also see these:

  • Line 1 Progress 5 of 8
  • Line 2 Can't retrieve Modem Identification / Querying SIM
  • Line 3 There will be no SIM card number listed before the first comma
    • The modem model name will be after the first comma
    • i.e Line 3: Modem: 1234567891011
  • Once you verify that all of these are accurate, the next step will be to RMA the unit 



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