Found 31 search result(s) for Power.
No Power
(Customer Support)
... Power Problem: The unit is unable to power on Solution: Troubleshooting steps if your unit is unable to power up If LED lights are on (truck ignition should be turned off): Press and release ... resort if the problem persists, disconnect
Nov 08, 2019
Labels: tpc, display, truckpc, screen, kb-troubleshooting-article ... 2 more labels.
... Power Problem: The unit is unable to power on Solution: Troubleshooting steps if your unit is unable to power up If LED lights are on (truck ignition should be turned off): Press and release ... resort if the problem persists, disconnect
Nov 08, 2019
Labels: tpc, display, truckpc, screen, kb-troubleshooting-article ... 2 more labels.
Green Power light is on - Display is Blank
(Customer Support)
... response, hold down the Red and Green buttons until you hear music. Then the power button until music is heard again. Then press and release the power button worddav245111036d87cc399458391815f3d296.png and check to see if unit turns on. If the unit does not turn
Jan 16, 2020
Labels: tpc, display, truckpc, screen, kb-troubleshooting-article ... 2 more labels.
... response, hold down the Red and Green buttons until you hear music. Then the power button until music is heard again. Then press and release the power button worddav245111036d87cc399458391815f3d296.png and check to see if unit turns on. If the unit does not turn
Jan 16, 2020
Labels: tpc, display, truckpc, screen, kb-troubleshooting-article ... 2 more labels.
Why wont my TruckPC turn on?
(Customer Support)
... unit is receiving power. If the green light does NOT turn on when you press the power button after you have verified all of the connections are secured, please call ... display cable is connected securely to the back of the TruckPC (if able). After this, check to verify that the
Oct 15, 2018
Labels: power, eld, support
... unit is receiving power. If the green light does NOT turn on when you press the power button after you have verified all of the connections are secured, please call ... display cable is connected securely to the back of the TruckPC (if able). After this, check to verify that the
Oct 15, 2018
Labels: power, eld, support
Unit Turns Off While Driving
(Customer Support)
... select. Click to edit the macro and add or change labels. Related issues Home power shutdown unit driving kbtroubleshootingarticle
Jan 21, 2020
Labels: driving, unit, kb-troubleshooting-article, power, shutdown
... select. Click to edit the macro and add or change labels. Related issues Home power shutdown unit driving kbtroubleshootingarticle
Jan 21, 2020
Labels: driving, unit, kb-troubleshooting-article, power, shutdown
Bad Touch Screen
(Customer Support)
... buttons underneath the display are working. Log out of the DriverTech unit by pressing the blue power button. Power the unit off by pressing the Power button once more leave turned off for about 2 minutes. image2019118 ...
Dec 12, 2019
Labels: display, touchscreen, kb-troubleshooting-article, froze, calibration
... buttons underneath the display are working. Log out of the DriverTech unit by pressing the blue power button. Power the unit off by pressing the Power button once more leave turned off for about 2 minutes. image2019118 ...
Dec 12, 2019
Labels: display, touchscreen, kb-troubleshooting-article, froze, calibration
No Communication
(Customer Support)
... drive away from the current location, as it may be an area with a poor cell signal. Power down Unit Properly and Unplug Power: If this does not resolve the issue, turn the unit off properly by using the power button then unplug power or turn off Battery ...
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
... drive away from the current location, as it may be an area with a poor cell signal. Power down Unit Properly and Unplug Power: If this does not resolve the issue, turn the unit off properly by using the power button then unplug power or turn off Battery ...
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
Improper Boot Device
(Customer Support)
... Insert proper boot media" Solution: Turn the truck's ignition off. Disconnect power to the TruckPC for 2 minutes. Reconnect power to the TruckPC. Press the power button to turn the unit back on. As a last resort if the problem persists, disconnect power ...
Oct 15, 2018
Labels: software, kb-troubleshooting-article, device, hardware, crash
... Insert proper boot media" Solution: Turn the truck's ignition off. Disconnect power to the TruckPC for 2 minutes. Reconnect power to the TruckPC. Press the power button to turn the unit back on. As a last resort if the problem persists, disconnect power ...
Oct 15, 2018
Labels: software, kb-troubleshooting-article, device, hardware, crash
How-to Fix Touch Screen only lighting up Symbol key
(Customer Support)
... lighting up symbol key Stepbystep guide Shut down the unit. Press the power button once to log out Press the power button once more to properly shut the unit down image2019118 10:50 ... ...
Nov 08, 2019
Labels: how-to-article, screen, touch, touchscreen
... lighting up symbol key Stepbystep guide Shut down the unit. Press the power button once to log out Press the power button once more to properly shut the unit down image2019118 10:50 ... ...
Nov 08, 2019
Labels: how-to-article, screen, touch, touchscreen
When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
(Customer Support)
... been resolved If this is unsuccessful, follow these steps: While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds Reconnect the power then power on unit When able, open the onscreen keyboard and press any of the letters to verify ...
Oct 15, 2018
Labels: eld, support
... been resolved If this is unsuccessful, follow these steps: While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds Reconnect the power then power on unit When able, open the onscreen keyboard and press any of the letters to verify ...
Oct 15, 2018
Labels: eld, support
When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it?
(Customer Support)
... been resolved If this is unsuccessful, follow these steps: While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds Reconnect the power then power on unit When able, open the onscreen keyboard and press any of the letters to verify ...
Oct 15, 2018
Labels: support
... been resolved If this is unsuccessful, follow these steps: While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds Reconnect the power then power on unit When able, open the onscreen keyboard and press any of the letters to verify ...
Oct 15, 2018
Labels: support
The JBUS data information is not recording on my TruckPC. What should I do?
(Customer Support)
... JBUS readings Restart the device. Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off ...
Oct 15, 2018
Labels: eld, support
... JBUS readings Restart the device. Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off ...
Oct 15, 2018
Labels: eld, support
Glossary
(Customer Support)
... able to use the unit at all times of the day Bootup Startup The act of the unit powering on and starting from an "off" state. C Change To adjust/edit a log. Conversion ...
Oct 15, 2018
... able to use the unit at all times of the day Bootup Startup The act of the unit powering on and starting from an "off" state. C Change To adjust/edit a log. Conversion ...
Oct 15, 2018
Why is my unit shutting down while I'm driving?
(Customer Support)
... down while I'm driving? Answer: Possibly this issue is linked to a cabling issue with the Power Cable Some situations require a new power cable or changing the location from which we connect to Constant Power and Ground in the truck. Related articles Lost ...
Oct 15, 2018
Labels: support
... down while I'm driving? Answer: Possibly this issue is linked to a cabling issue with the Power Cable Some situations require a new power cable or changing the location from which we connect to Constant Power and Ground in the truck. Related articles Lost ...
Oct 15, 2018
Labels: support
BSOD (Blue Screen of Death)
(Customer Support)
... Problem: Screen has a blue background with white text. Solution: Press and hold the Power button leave turned off for about 2 minutes. If the unit does not respond ...
Nov 08, 2019
Labels: unit, software, bsod, kb-troubleshooting-article, crash ... 1 more labels.
... Problem: Screen has a blue background with white text. Solution: Press and hold the Power button leave turned off for about 2 minutes. If the unit does not respond ...
Nov 08, 2019
Labels: unit, software, bsod, kb-troubleshooting-article, crash ... 1 more labels.
No cell - MS is not currently searching - Driver
(Customer Support)
... continues to show this message and does not start to communicate: Log out of the device. Then press the power button image2019118 10:58:1.png . Once the unit has gone ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, cell, communication
... continues to show this message and does not start to communicate: Log out of the device. Then press the power button image2019118 10:58:1.png . Once the unit has gone ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, cell, communication
No cell - MS is not currently searching - Dispatcher
(Customer Support)
... message and does not start to communicate: Have the driver log out of the device. Then press the power button image2019118 10:57:15.png . Once the unit has gone ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, communication, cell
... message and does not start to communicate: Have the driver log out of the device. Then press the power button image2019118 10:57:15.png . Once the unit has gone ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, communication, cell
White Display
(Customer Support)
... flash red when it is out of paper. Add paper to tray 1". Disconnect power from display (or entire unit if TND) Plug power back in and try turning on unit If the issue has not been resolved, please call ...
Oct 15, 2018
Labels: unit, display, kb-troubleshooting-article, video
... flash red when it is out of paper. Add paper to tray 1". Disconnect power from display (or entire unit if TND) Plug power back in and try turning on unit If the issue has not been resolved, please call ...
Oct 15, 2018
Labels: unit, display, kb-troubleshooting-article, video
JBUS Locked Up
(Customer Support)
... Turn the truck ignition off. Log out of the DriverTech unit. Press and hold the power button. image2019118 10:47:23.png . Once the unit has gone ...
Jan 16, 2020
Labels: unit, jbus, kb-troubleshooting-article, froze, device ... 1 more labels.
... Turn the truck ignition off. Log out of the DriverTech unit. Press and hold the power button. image2019118 10:47:23.png . Once the unit has gone ...
Jan 16, 2020
Labels: unit, jbus, kb-troubleshooting-article, froze, device ... 1 more labels.
Printer Issues
(Customer Support)
... display AND from the back of the printer Have the driver log out of the device. Then press the power button Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: unit, printer, kb-troubleshooting-article, device
... display AND from the back of the printer Have the driver log out of the device. Then press the power button Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: unit, printer, kb-troubleshooting-article, device
Co-Pilot Error Messages
(Customer Support)
... Add paper to tray 1". Have the driver Log out of the device. Then press the power button image2019118 10:54:43.png . Once the unit has gone ...
Nov 08, 2019
Labels: copilot, software, kb-troubleshooting-article, gps
... Add paper to tray 1". Have the driver Log out of the device. Then press the power button image2019118 10:54:43.png . Once the unit has gone ...
Nov 08, 2019
Labels: copilot, software, kb-troubleshooting-article, gps
What can I do if my unit cannot send or receive messages?
(Customer Support)
... further troubleshooting. Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off ...
Oct 02, 2019
Labels: newcustomer, support
... further troubleshooting. Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off ...
Oct 02, 2019
Labels: newcustomer, support
Basic Troubleshooting Guide for Customers
(Customer Support)
... MS is not currently searching Driver No cell Unable to Send or Receive Messages No GPS No Power Green Power light is on Display is Blank Printer Issues Unable to send Email to and from the Unit ...
Oct 15, 2018
Labels: troubleshooting-guide
... MS is not currently searching Driver No cell Unable to Send or Receive Messages No GPS No Power Green Power light is on Display is Blank Printer Issues Unable to send Email to and from the Unit ...
Oct 15, 2018
Labels: troubleshooting-guide
FleetWatcher, How often do HOS logs and Events and Positions update?
(Customer Support)
... minutes) • Downloaded/uploaded files • Device logon/logoff • Speeding alerts • Device power on/power off HOS is updated either every 6 hours, or with certain triggers. These triggers ...
Nov 13, 2019
Labels: update, positions, hos, logs, graph ... 2 more labels.
... minutes) • Downloaded/uploaded files • Device logon/logoff • Speeding alerts • Device power on/power off HOS is updated either every 6 hours, or with certain triggers. These triggers ...
Nov 13, 2019
Labels: update, positions, hos, logs, graph ... 2 more labels.
No GPS
(Customer Support)
... need to move it further away. Have the driver log out of the device. Press the power button Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: unit, kb-troubleshooting-article, gps
... need to move it further away. Have the driver log out of the device. Press the power button Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: unit, kb-troubleshooting-article, gps
No cell - Unable to Send or Receive Messages
(Customer Support)
... signal level too low. Have the driver log out of the device then press the power button . Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: comms, kb-troubleshooting-article, communication, cell, device ... 1 more labels.
... signal level too low. Have the driver log out of the device then press the power button . Once the unit has gone to a black screen, wait 30 seconds ...
Oct 15, 2018
Labels: comms, kb-troubleshooting-article, communication, cell, device ... 1 more labels.
How does Daylight Savings Time (DST) work with my ELOGs?
(Customer Support)
... days Use paper logs starting from Sunday of the time change Disconnect power from the unit for the next 34 hours PLEASE ENSURE THAT YOUR CURRENT STATUS ...
Jun 05, 2020
Labels: change, time
... days Use paper logs starting from Sunday of the time change Disconnect power from the unit for the next 34 hours PLEASE ENSURE THAT YOUR CURRENT STATUS ...
Jun 05, 2020
Labels: change, time
ELD Library and LibrarySync
(Customer Support)
... more closely and keep it updated as you see fit. We are giving you the power to control what your drivers see and have access to. The Library was designed for content ...
Oct 15, 2018
... more closely and keep it updated as you see fit. We are giving you the power to control what your drivers see and have access to. The Library was designed for content ...
Oct 15, 2018
Customer Quick Access
(Customer Support)
... Quicksearch Links Hours of Service (HOS) JBUS Device Communication Device Power FleetWatcher Label Listing Page Articles New Driver Training FleetWatcher, New ...
Jan 11, 2019
... Quicksearch Links Hours of Service (HOS) JBUS Device Communication Device Power FleetWatcher Label Listing Page Articles New Driver Training FleetWatcher, New ...
Jan 11, 2019
Rev 8 Notes
(Customer Support)
... numbers and should be sent in together. If the clock battery dies and the tablet dies from power loss the entire unit will not work New tablets will not work with old cradles The official ...
Jun 24, 2022
... numbers and should be sent in together. If the clock battery dies and the tablet dies from power loss the entire unit will not work New tablets will not work with old cradles The official ...
Jun 24, 2022
Froze While Booting Up
(Customer Support)
... while it is trying to start up Solution: Do not unplug the screen, remove, or unplug power without a DriverTech support technician on the phone as this may cause further damage. Press ...
Oct 15, 2018
Labels: tpc, startup, bootup, display, screen ... 4 more labels.
... while it is trying to start up Solution: Do not unplug the screen, remove, or unplug power without a DriverTech support technician on the phone as this may cause further damage. Press ...
Oct 15, 2018
Labels: tpc, startup, bootup, display, screen ... 4 more labels.
What do the icons in the Log Overview report mean?
(Customer Support)
... new ELD guidelines 4.6.1.2. Engine Synchronization Compliance Monitoring. 4.3.1.1 Engine Power Status 4.3.1.2 Vehicle Motion Status 4.3.1.3 Vehicle Miles 4.3.1.4 Engine ...
Jun 05, 2020
Labels: support, hos, fleetwatcher
... new ELD guidelines 4.6.1.2. Engine Synchronization Compliance Monitoring. 4.3.1.1 Engine Power Status 4.3.1.2 Vehicle Motion Status 4.3.1.3 Vehicle Miles 4.3.1.4 Engine ...
Jun 05, 2020
Labels: support, hos, fleetwatcher