Troubleshooting Articles

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• Basic Troubleshooting Guide for Customers
  • 70 hr Violation Goes Away After Midnight — Reason 70 hour violation went away after midnight
  • Bad Touch Screen —  How to troubleshoot a bad touchscreen issue
  • BSOD (Blue Screen of Death) — Quick fix for a BSOD issue at the TruckPC
  • Can't retrieve Modem Identification — Describes what to do when unable to communicate due to "Can't retrieve modem Identification"
  • FleetWatcher, Cannot See Driver — How to add a driver to FW
  • Co-Pilot Error Messages —  Fixing co-pilot error messages
  • CoPilot is Showing UTC time — This page is to help when your Co-Pilot is showing in UTC time rather than Local time
  • Copilot Not Getting GPS While GPS Locations are Working — CoPilot not getting GPS when unit is receiving GPS signal
  • FleetWatcher, Unable to find a Truck — How to locate/find a truck in FW
  • Could Not Reimage — Troubleshooting a Reimager
  • Device Auto Logging Driver Off — Shows how to research 2 drivers possibly using the same Driver Code
  • Froze While Booting Up — What to do when the TPC unit freezes while booting up
  • Green Power light is on - Display is Blank — Troubleshooting steps for when the green LED light is ON, but the display does not appear to be on
  • Improper Boot Device — What to do when receiving the Improper Boot Device error
  • Intelliroute Icon Not Working — Steps to fix Intelliroute when it will not open.
  • JBUS Locked Up — What to do when the Unit is not recording Engine Data
  • Logs Have Been Removed — What to do if HOS logs are missing on the unit.
  • No cell - MS is not currently searching - Dispatcher — Troubleshooting when receiving "MS is not currently searching" message in Cell Diagnostics as a in office person
  • No cell - MS is not currently searching - Driver — Troubleshooting when receiving "MS is not currently searching" message in Cell Diagnostics as a Driver
  • No cell - Unable to Send or Receive Messages —  How to troubleshoot a no cell issue.
  • No Communication — Troubleshooting steps for a unit that is unable to communicate via cell and/or wifi.
  • No GPS — Troubleshooting steps if you are unable to get a GPS signal
  • No Power — Troubleshooting steps if your unit is unable to power up
  • Printer Issues — Printer is not working correctly when trying to print from the TruckPC
  • Unable to send Email to and from the Unit — How to troubleshoot an issue where you are unable to send Email to and from the unit
  • Unit Turns Off While Driving — What to do when your unit is rebooting while driving
  • Watchdog — Information when the TPC unit is experiencing Watchdog errors
  • White Display — For when your unit is only showing a blank white screen on the display
  • HOS 6_0 Hours of Service reference card_v03 — Reference Card for new HOS in DTCore 6.0
• Rev 7 Verification of Installation — How-to verify an installation has been completed properly

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