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Found 9 search result(s) for Communication.

Page: No Communication (Customer Support)
... Communication Problem: The unit is unable to communicate via cell and/or wifi. Solution: If you can
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
Page: No cell - MS is not currently searching - Dispatcher (Customer Support)
... Click to edit the macro and add or change labels. Related issues   Home     comms communication cell kbtroubleshootingarticle Added keyboard image BC
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, communication, cell
Page: No cell - MS is not currently searching - Driver (Customer Support)
... edit the macro and add or change labels. Related issues   Home   comms cell communication kbtroubleshootingarticle
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, cell, communication
Page: No cell - Unable to Send or Receive Messages (Customer Support)
... select. Click to edit the macro and add or change labels. Related issues     Home communication comms device cell messaging kbtroubleshootingarticle
Oct 15, 2018
Labels: comms, kb-troubleshooting-article, communication, cell, device ... 1 more labels.
Page: How-to Install a Truck PC Antenna (Customer Support)
... change labels. Related issues      Home   howto howtoarticle truckpc antenna comms communication cell gps wifi kbhowtoarticle
Mar 12, 2018
Labels: antenna, comms, wifi, how-to-article, howto ... 5 more labels.
Page: My unit is not communicating, how can I fix it? (Customer Support)
... can I fix it? Answer: For troubleshooting instructions: Click Here http://docs.drivertech.com/display/SU/NoCommunication Fixing a no communication issue. Related articles Related articles appear here based on the labels you ...
Jun 05, 2020
Page: Customer Quick Access (Customer Support)
... Quicksearch Links Hours of Service (HOS) JBUS Device Communication Device Power FleetWatcher Label Listing Page  Articles New Driver Training ...
Jan 11, 2019
Page: Glossary (Customer Support)
... change how specific features on the unit works Sprint Cell provider for the cellular communication on the unit Startup Bootup   The act of the unit powering on and starting from an "off" state ...
Oct 15, 2018
Page: ELD Library and LibrarySync (Customer Support)
... messaging features of FleetWatcher. Fleet messages can be delivered immediately by using whatever communication is available and received by the driver faster than you may be able to reach them ...
Oct 15, 2018

Found 14 search result(s) for Cell.

Page: No cell - MS is not currently searching - Driver (Customer Support)
... cell MS is not currently searching Driver Problem: The unit is not communicating via cell and showing "MS is not currently searching" on Line 2 in Cell Diagnostics Solution: Provide steps that the user can take to solve the problem. For example ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, cell, communication
Page: No cell - MS is not currently searching - Dispatcher (Customer Support)
... When possible, drive away from the current location, as it may be an area with a poor cell signal. Have your cell administrator check to see if the SIM card is active. Turn off the unit and disconnect ...
Nov 08, 2019
Labels: comms, kb-troubleshooting-article, communication, cell
Page: No cell - Unable to Send or Receive Messages (Customer Support)
... Progress: 5 of 8 ", the unit is having an issue with the SIM card, cell modem or, cell signal level too low. Have the driver log out of the device then press ... cell Unable to Send or Receive Messages   Problem:  The unit is not currently communicating. Solution: Provide
Oct 15, 2018
Labels: comms, kb-troubleshooting-article, communication, cell, device ... 1 more labels.
Page: No Communication (Customer Support)
... Communication Problem: The unit is unable to communicate via cell and/or wifi. Solution: If you can speak to the driver, try this: (If you know it is not a SIM
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
Page: How-to Install a Truck PC Antenna (Customer Support)
... labels. Related issues      Home   howto howtoarticle truckpc antenna comms communication cell gps wifi kbhowtoarticle
Mar 12, 2018
Labels: antenna, comms, wifi, how-to-article, howto ... 5 more labels.
Page: How-to turn a smartphone into your ELD display screen (Customer Support)
... officer or DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement ...
Mar 12, 2020
Labels: add, newcustomer, how-to, how-to-article, enforcement ... 3 more labels.
Page: How-to send HOS ELD logs to Enforcement Officer for Roadside Audit (Customer Support)
... officer or DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement ...
Mar 12, 2020
Labels: add, newcustomer, how-to, how-to-article, hos ... 2 more labels.
Page: What triggers an event that is recorded by the camera? (Customer Support)
... 8 seconds and the next 8 seconds worth of video and immediately send it over cell, if configured for cell communications. The video will be stored on the website for 30 days, but is available for unlimited downloads. Along ...
Jun 05, 2020
Labels: eld, support
Page: Enforcement View Mode - Reference Guide (Customer Support)
... officer or DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement ...
Feb 11, 2020
Labels: enforcement
Page: Basic Troubleshooting Guide for Customers (Customer Support)
... Intelliroute Icon Not Working JBUS Locked Up Logs Have Been Removed No cell MS is not currently searching Dispatcher No cell MS is not currently searching Driver No cell Unable to Send or Receive Messages No GPS No Power Green Power light is on Display ...
Oct 15, 2018
Labels: troubleshooting-guide
Page: Can't retrieve Modem Identification (Customer Support)
Can't retrieve Modem Identification Problem: An error when the unit is unable to communicate due to "Can't retrieve Modem Identification" on Line 2   Solution: This may be the Modem Update issue:  http://confluence.drivertech.com:8090/display/SU/Error%3ANoCell%2C5of8 http://confluence.drivertech.com:8090/display/SU/Error%3ANoCell%2C5of8   When seeing this error on Line 2, you ...
Jan 21, 2020
Page: What can I do if my unit cannot send or receive messages? (Customer Support)
... either plan, and are unable to send and receive messages: Check communications: Check to see if the cell icon has a red X through it in the bottom right corner next to the time ...
Oct 02, 2019
Labels: newcustomer, support
Page: Glossary (Customer Support)
... via FleetWatcherUser Configurable to change how specific features on the unit works Sprint Cell provider for the cellular communication on the unit Startup Bootup   The act of the unit powering on and starting ...
Oct 15, 2018
Page: ELD Library and LibrarySync (Customer Support)
... png, bmp, pdf, wmv, wma, mp3 Getting documents into the Library via cell is possible, but takes extra time and extra charges may apply. If the tractor is never ...
Oct 15, 2018

Found 7 search result(s) for wifi.

Page: How-to Turn On Wifi for all trucks (Customer Support)
... Howto Turn On Wifi for all trucks   Stepbystep guide As soon as each units reboots that will start using
Mar 09, 2020
Labels: wifi, how-to-article, kb-how-to-article
Page: No Communication (Customer Support)
... Communication Problem: The unit is unable to communicate via cell and/or wifi. Solution: If you can speak to the driver, try this: (If you know it is not a SIM CARD
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
Page: How-to Install a Truck PC Antenna (Customer Support)
... issues      Home   howto howtoarticle truckpc antenna comms communication cell gps wifi kbhowtoarticle
Mar 12, 2018
Labels: antenna, comms, wifi, how-to-article, howto ... 5 more labels.
Page: How-to turn a smartphone into your ELD display screen (Customer Support)
... DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement officer ... ...
Mar 12, 2020
Labels: add, newcustomer, how-to, how-to-article, enforcement ... 3 more labels.
Page: How-to send HOS ELD logs to Enforcement Officer for Roadside Audit (Customer Support)
... DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement officer ... ...
Mar 12, 2020
Labels: add, newcustomer, how-to, how-to-article, hos ... 2 more labels.
Page: Enforcement View Mode - Reference Guide (Customer Support)
... DOT representative should receive the information within moments on his computer, if there is cell or wifi coverage. COMPLETE: If there is cell or wifi coverage you have successfully sent your HOS logs to the enforcement officer ... ...
Feb 11, 2020
Labels: enforcement
Page: Glossary (Customer Support)
... pdf, etc.) Library Sync This is a feature that will automatically happen when the unit is connected to WiFi and there are new files to Sync to the library on the unit Line Status line. As in: the drive line ...
Oct 15, 2018

Found 22 search result(s) for GPS.

Page: Copilot Not Getting GPS While GPS Locations are Working (Customer Support)
... Copilot Not Getting GPS While GPS Locations are Working   Problem: The unit's GPS appears to be functioning but CoPilot is not showing the correct location. Solution: CoPilot not getting GPS ... Click to edit the macro and add or change labels. Related issues     Home copilot gps
Oct 15, 2018
Labels: copilot, kb-troubleshooting-article, gps
Page: No GPS (Customer Support)
... GPS   Problem: The unit's GPS is not functioning correctly. Solution: Troubleshooting steps if you are unable to get a GPS signal Provide steps that the user can take to solve the problem. For example "The level ...
Oct 15, 2018
Labels: unit, kb-troubleshooting-article, gps
Page: How-to Change a GPS Location From N/A (Customer Support)
... Howto Change a GPS Location From N/A Stepbystep guide Add the steps involved: Select the date ...
Mar 09, 2020
Labels: software, 6, dtcore, hos, kb-how-to-article ... 1 more labels.
Page: What is Required to Trigger an Auto-Arrival (Workflow)? (Customer Support)
... change labels. Related issues   Home     workflow autoarrival arrive hos messaging gps
Jun 05, 2020
Labels: auto-arrival, workflow, arrive, gps, hos ... 1 more labels.
Page: No Communication (Customer Support)
... three coax cables are secure. (These are the only threaded cables attached to the TruckPC). They will be labeled GPS, CELL, and, WIFI respectively. Power down Unit Properly Have the driver log
Oct 15, 2018
Labels: wifi, unit, kb-troubleshooting-article, gps, communication ... 2 more labels.
Page: Co-Pilot Error Messages (Customer Support)
... Click to edit the macro and add or change labels. Related issues   Home     copilot gps software kbtroubleshootingarticle Added keyboard image BC
Nov 08, 2019
Labels: copilot, software, kb-troubleshooting-article, gps
Page: How-to Enable Turn by Turn Directions in DTNAV (Customer Support)
... edit the macro and add or change labels. Related issues     Home   dtnav maps gps device rev7 kbhowtoarticle
Oct 17, 2019
Labels: rev7, dtnav, maps, gps, device ... 1 more labels.
Page: How-to Disable "End of Driving Day" Notification in DTNav (Customer Support)
... select. Click to edit the macro and add or change labels. Related issues     Home gps navigation howtoarticle howto kbhowtoarticle dtnav Entered an updated Menu/DTNav
Oct 17, 2019
Labels: navigation, how-to-article, how-to, dtnav, gps ... 1 more labels.
Page: How-to Disable Speed Alerts in DTNav (Customer Support)
... select. Click to edit the macro and add or change labels. Related issues     Home gps navigation howtoarticle howto kbhowtoarticle dtnav Updated Menu/DTNav
Oct 17, 2019
Labels: navigation, how-to-article, how-to, dtnav, gps ... 1 more labels.
Page: CoPilot is Showing UTC time (Customer Support)
... Click to edit the macro and add or change labels. Related issues   Home copilot gps kbtroubleshootingarticle
Oct 15, 2018
Labels: copilot, kb-troubleshooting-article, gps
Page: Intelliroute Icon Not Working (Customer Support)
... Click to edit the macro and add or change labels. Related issues     Home intelliroute gps device kbtroubleshootingarticle
Oct 15, 2018
Labels: intelliroute, kb-troubleshooting-article, gps, device
Page: How-to Install a Truck PC Antenna (Customer Support)
... Related issues      Home   howto howtoarticle truckpc antenna comms communication cell gps wifi kbhowtoarticle
Mar 12, 2018
Labels: antenna, comms, wifi, how-to-article, howto ... 5 more labels.
Page: FleetWatcher, How does it determine which speed reading will be reported? (Customer Support)
... TPC can record speed either through the ECM (via JBUS) or from the GPS. The TPC will always choose the ECM reading as long as the ECM reading is available. The TPC ...
May 21, 2020
Labels: jbus, hos, logs, reporting, fleetwatcher
Page: What triggers an event that is recorded by the camera? (Customer Support)
... data that will be recorded with the event is listed below: Seconds To/from Event, RPM, Speed, GPS Speed, Throttle Position, Cruise, Clutch, Brake Position, Stability Control, Distance ...
Jun 05, 2020
Labels: eld, support
Page: Basic Troubleshooting Guide for Customers (Customer Support)
... Driver CoPilot Error Messages CoPilot is Showing UTC time Copilot Not Getting GPS While GPS Locations are Working FleetWatcher, Unable to find a Truck Could Not Reimage Device Auto ... ...
Oct 15, 2018
Labels: troubleshooting-guide
Page: How are Speeding Alerts Created? (Customer Support)
... monitors road speed from the ECM The unit continuously monitors position from the GPS The unit matches GPS position with posted speed limits The unit continuously compares road speed to the posted ...
Oct 15, 2018
Labels: support
Page: Hours of Service (HOS) List (Customer Support)
... send HOS ELD logs to Enforcement Officer for Roadside Audit Howto Change a GPS Location From N/A   HOS FAQs    How do I show my ...
Oct 03, 2019
Page: Driving and Motion as Defined via Vehicle Performance and HOS (Customer Support)
... from the trucks SAE J1708 or J1939 bus then this threshold is 2 MPH and if using GPS, it is 7 MPH. Above definition referenced on End of Day Rollup http://docs.drivertech.com:8090/display/PRODOC/EndofDayRollup#EndofDayRollupVehicleMotionVehicleMotion as of 12 ...
Jan 27, 2020
Labels: driving, motion
Page: What is Logging Malfunction (4) ? (Customer Support)
... Malfunction (4) is a system controller reset. This will typically occur when the unit detects GPS movement but the unit is not receiving ROAD SPEED data from the JBUS. The system controller ...
Oct 15, 2018
Labels: malfunction, jbus, fleetwatcher
Page: What is Logging Malfunction (3)? (Customer Support)
... 3)?   Answer:   Logging Malfunction (3) is a system controller reset. This will occur when GPS movement is detected for 90 seconds but the unit is not receiving RPM data. The system controller ...
Oct 15, 2018
Labels: malfunction, jbus, fleetwatcher
Page: What is Logging Malfunction (2)? (Customer Support)
... reset. This will typically occur when the ignition is detected but the unit is not receiving RPM data or if the GPS is showing movement but the JBUS cannot be detected. The system controller is reset in an attempt to correct ...
Oct 15, 2018
Labels: malfunction, jbus, fleetwatcher
Page: Why does the Personal Use Report have instances with 0 miles? (Customer Support)
... onetenth of a mile, the recorded mileage will be 0. These instances can be coupled with small movements in the GPS location. Explanation of how a Personal Use record could show 0 miles ...
Oct 15, 2018
Labels: mode, fw, personal, hos, logs ... 2 more labels.

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