Can't retrieve Modem Identification
Problem:
An error when the unit is unable to communicate due to "Can't retrieve Modem Identification" on Line 2
Solution:
This may be the Modem Update issue:
http://confluence.drivertech.com:8090/display/SU/Error%3A+No+Cell%2C+5+of+8
Drivertech's Technical Support Line: 866-331-8785
When seeing this error on Line 2, you should also see these:
- Line 1 Progress 5 of 8
- Line 2 Can't retrieve Modem Identification / Querying SIM
- Line 3 There will be no SIM card number listed before the first comma
- The modem model name will be after the first comma
- i.e Line 3: Modem: 1234567891011
- Once you verify that all of these are accurate, the next step will be to RMA the unit
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