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- Check Connections to see if the antenna cables has come loose:
- Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
- If not already logged into the DriverTech unit, log in with an access code.
- Have driver go to System Info > Diagnostics > Cell.
- Look at Line 1 "1) Progress: X of 8 ",
- If it does not progress above "1) Progress: 5 of 8 ", the unit is having an issue with the SIM card, cell modem or, cell signal level too low.
- Have the driver log out of the device then press the power button .
- Once the unit has gone to a black screen, wait 30 seconds then power it back on.
- Log on when asked to submit your Driver ID.
- Verify the antenna is more than 4 inches from the frame around the windshield.
- When possible, drive away from the current location, as it may be an area with a poor cell signal.
- Have your cell administrator check to see if the SIM card is active.
- If it does not progress above "1) Progress: 7 of 8", on the Cell Diagnostics tab, it is receiving a poor cell signal.
- Verify the antenna is more than 4 inches from the frame around the window.
- When possible, drive away from the current location, as it may be an area with a poor cell signal.
- Please call in to technical support, if the above steps do not resolve the issue: 866-331-8785
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Drivertech's Technical Support Line: 866-331-8785
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How to troubleshoot a no cell issue. |
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