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Question:

Why is my unit requesting registration after it has already been registered? 

Answer:

There are a few different reasons why the TruckPC will request registration. Here are the reasons a unit would request registration:

  • Unit detected a new VIN of the truck
  • Manually requested registration while using an admin/backdoor key
  • Registration was remotely requested
  • The truckpcID, customerID, or truck# was wiped out. This could be due to data corruption

When the unit is requesting registration multiple times, this could be due to the unit detecting a new VIN of the truck.

  • To resolve this, set the vehicle to a manual VIN
    • If you need assistance to complete this, please call in to Technical Support for further assistance: 866-331-8785

 

Drivertech's Technical Support Line: 866-331-8785

  

 

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