Co-Pilot Error Messages
Problem:
There are error messages when you open the Co-Pilot application.
Solution:
Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".
- Have the driver Log out of the device.
- Then press the power button
. - Once the unit has gone to a black screen, wait 30 seconds then power it back on.
- Log on when asked to submit your Driver ID.
- If the problem continues to occur Inform ALK/Copilot of the issue.
- This link (http://copilotpro.com/us/contact/) and filling out their form.
- You can also reach them over the phone at: 609.683.0220 or 877.573.0138
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Drivertech's Technical Support Line: 866-331-8785
Fixing co-pilot error messages |
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