Can't retrieve Modem Identification

Problem:

An error when the unit is unable to communicate due to "Can't retrieve Modem Identification" on Line 2

Solution:

When seeing this error on Line 2, you should also see these:

• Line 1 Progress 5 of 8
• Line 2 Can't retrieve Modem Identification / Querying SIM
• Line 3 There will be no SIM card number listed before the first comma
  • The modem model name will be after the first comma
  • i.e Line 3: Modem: 1234567891011
• Once you verify that all of these are accurate, the next step will be to RMA the unit 

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