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Possible issues:
-The cradle does not have communication
-The CoPilot Application itself is not able to detect the internet connection that is established on the cradle*
-The VPN is not connected to allow the CoPilot application to establish an internet connection**
Solution:
This can be the result of different issues and will need to be troubleshot each time to determine the cause - if all of these steps are completed and the issue persists, the tablet will need to be replaced
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If the driver needs to enable the setting above, please annotate everything i.e: When was the last time this tablet was able to open CoPilot. Has the tablet been turned off for a long time? Has the battery died? How long have they had the tablet?
*This is because this is an issue inside of the CoPilot app itself. Not a DT issue This has been seen but have not yet been able to determine the root cause and would like to collect as much information on it as possible
**This is because this is an issue inside of the OpenVPN Open VPN app itself that is losing the settings. Not a DT issue This This has been seen but appears to be very rare and would like to collect as much information on it as possible