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- Check Connections to see if the antenna cables have come loose:
- Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
- They will be labeled GPS, CELL, and, WIFI respectively.
- Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
- Power down Unit Properly
- Have the driver log out of the device then press the power button
- Unplug Power: Once the unit has gone to a black screen, Unplug power or turn off Battery Kill Switch for 5 minutes then power it back on.
- Log on when asked to submit your Driver ID.
- Verify the antenna is more than 4 inches from the frame around the windshield.
- When possible, drive away from the current location, as it may be an area with a poor cell signal.
- Power down Unit Properly and Unplug Power: If this does not resolve the issue, turn the unit off properly by using the power button then unplug power or turn off Battery Kill Switch for 30 minutes.
- If this does not resolve the issue, please route into the shop for repairs.
Drivertech's Technical Support Line: 866-331-8785
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Troubleshooting steps for a unit that is unable to communicate via cell and/or wifi. |
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