Page History

No Power (Page Created)

Check to see if the green LED lights on the display and TruckPC (Silver or Black box) are both on.

1. If LED lights are on (truck ignition should be turned off):
   1. Press and release the power button (On/Off or Blue Button with  Symbol).
   2. Wait 30 Seconds and press it again.
   3. Wait 2 minutes to see if the lights turn off.
   4. If the lights turn off, disconnect the power to the black box for 30 seconds (You can unplug the fuse or turn off the batteries to the truck using the battery cut off switch-. Not all trucks come equipped with this switch).
   5. Press and hold the power button  for 30 seconds and leave turned off for about 2 minutes.
   6. Then press and release the power button  , and check if unit turns on.
   7. Please call in to technical support.
2. If LED lights are off (truck ignition should be turned off):
   1. Verify cables are securely plugged in the back of the display.
   2. Verify cables are securely plugged in the TruckPC (if able)
   3. Once all cables are securely plugged in, press the power button and verify that the unit responds and turns on
   4. Please call technical support if the issue has not been resolved.

Froze While Booting Up (Page Created)

1. Please call in to technical support and do not turn the unit off, remove, or unplug power without a DriverTech support technician on the phone as this may cause further damage.

Unit Powers on but Display is Blank (Page Created)

1. Verify cables are properly secured in the back of the display and truck.
2. If the LED light is showing on the display:
   1. Turn off the truck's ignition.
   2. Press and release the power  .
   3. If no response, press and hold the on/off button  - then leave turned off for about 2 minutes.
   4. Then press and release the power button  and check to see if unit turns on.
   5. If the unit does not turn on, then press and hold the power button  for 30 seconds, and check to see if unit turns on.
3. As a last resort- if the problem persists, disconnect power to the TruckPC for about 30 minutes.
   1. Unplug power from TruckPC or flip the battery kill switch.
4. Please call technical support if the issue has not been resolved.

BSOD (Blue Screen of Death* All blue Screen with White text*) (Page Created)

1. Press and hold the power button  - leave turned off for about 2 minutes.
2. Disconnect power to the TruckPC for about 2 minutes.
3. As a last resort- if the problem persists, disconnect power to the TruckPC for about 30 minutes.
   1. Unplug power from TruckPC or flip the battery kill switch.
4. Please call technical support if the issue has not been resolved.

Improper Boot Device (Page Created)

1. Turn the truck's ignition off.
2. Disconnect power to the TruckPC for 2 minutes.
3. Reconnect power to the TruckPC.
4. Press the power button  to turn the unit back on.
5. As a last resort- if the problem persists, disconnect power to the TruckPC for about 30 minutes.
   1. Unplug power from TruckPC or flip the battery kill switch.
6. Reconnect power to the TruckPC.
7. Press the power button  to turn the unit back on.
8. If the problem persists, the TruckPC needs to be replaced.
9. Please call technical support if the issue has not been resolved.

Could Not Reimage (Page Created)

1. Please call in to technical support.

Watchdogs (Page Created)

1. Please call in to technical support.

Voltage Drops- Units Turns Off While Driving or While Starting the Truck (Page created)

1. This will need to be routed to the shop for troubleshooting, here are some tips for the shop-
   1. Shop will need to troubleshoot the connections, verify they are secure.
   2. Verify the truck is not having low battery issues.
   3. Meter the voltage while the truck's engine is off, being turned over, and while idling.
2. Please call technical support if the issue has not been resolved.

Bad Touch Screen (Page created)

1. Log out of the DriverTech unit by pressing the blue power button.
2. Power the unit off by pressing the power button  - leave turned off for about 2 minutes.
3. Then power the unit back on, by again pressing the power button  .
4. If the screen is still not responding to touch it will need to be brought into a shop.

Device Auto Logging Driver Off (page created)

1. Log into FleetWatcher.
2. Go to ReportEvents and Positions.
3. Look up the "Driver" in question.
4. Look at Events and Positions by the Driver Code and see if it shows more than one truck in list below.
5. Click on the column that says "Vehicle" notice the Truck#.
6. Click again on the column that says "Vehicle", notice the Truck#.
7. If you see two truck numbers contact the truck#/Driver of the other truck to find out why they were logged in with another drivers ID.
8. If you only see one truck, please call in to technical support.

Can Not See Driver Under Drivers Report in FW (page created)

1. Go to ManagementReporting Groups.
2. Click on "Driver Group" (if not already selected).
3. Find what reporting group the driver is under, and verify you are a manager of that reporting group.
   1. To find the groups you have access to-
      1. Go to management
      2. Reporting Groups
      3. Click on the  Select the Group you want to have access to
      4. Click "Get Results" 
      5. Click Managers
      6. Verify your name is in the list
4. Add the driver to a reporting group you are a manager of (drivers can be in multiple reporting groups, not just one) OR add yourself (Manager) to the group the driver is in.
5. Log out of FleetWatcher after completing the above.
6. Press "F5" button on your keyboard, then log back into FleetWatcher.
7. Verify the issue is resolved, and please call in to technical support if not.

Couldn't Find a Truck in FW (page created)

1. Go to ManagementReporting Groups.
2. Click on "Vehicle Group" (if not already selected).
3. Find what reporting group the vehicle is under, and verify you are a manager of that reporting group.
4. Add the vehicle to the reporting group you are a manager of (vehicles can be in multiple reporting groups, not just one.) OR add yourself (Manager) to the group the vehicle is in.
5. Log out of FleetWatcher after completing the above.
6. Press "F5" button on your keyboard, then log back into FleetWatcher.
7. Verify the issue is resolved, and please call technical support if not.

Logs Have Been Removed (page created)

1. Verify if the truck was at a shop recently and was re-imaged.
   1. Re-imaging the unit will wipe out all current data stored on the unit, and if this data hasn't been uploaded to FleetWatcher, there is a chance this data will not be recoverable.
   2. Make sure Logs are uploaded to FleetWatcher before re-imaging the TruckPC.
2. Check to see if the driver switched trucks around the time logs were lost.
   1. If the driver switched trucks improperly, various issues can occur-
      1. Driver is still logged into old truck and therefore logs were not sent up to the backend, and upon logging into to the new truck no data is found and it pulls down blank or missing info.
      2. When the driver logged out of the old truck the unit was not communicating and therefore any data not sent to the back end can't send up, and upon logging into to the new truck no data is found and it pulls down blank or missing info.
      3. The driver didn't go to "HOS Logs"  "Options"  "Change Trucks" before logging out. As this helps to secure data be properly stored to the backend.
3. If none of the above issues are the cause, please call in to technical support.

70 Hour Violation After Midnight Goes Away (page created)

1. This is the expected result if the driver has not certified the previous day's log.

JBUS Locked Up (page created)

1. Turn the truck ignition off.
2. Log out of the DriverTech unit.
3. Press and hold the power button  .
4. Once the unit has gone to a black screen, wait 30 seconds then power it back on.
5. Log on when asked to submit your Driver ID.
6. Go to System InfoDiagnosticsJBUS.
7. Power the truck on and wait 2 minutes.
8. If everything on the screen is properly reporting, the issue is resolved.
9. If info on the screen is still not reporting correctly, please call in to technical support.

Communication Issues- No cell, unable to send/receive messages (page created)

1. Check Connections to see if the antenna cables have come loose:
   1. Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
2. If not already logged into the DriverTech unit, log in with an access code.
3. Have driver go to System InfoDiagnosticsCell.
4. Look at Line 1 "1) Progress: X of 8 ",
   1. If it does not progress above "1) Progress: 5 of 8 ", the unit is having an issue with the SIM card, cell modem or, cell signal level too low.
      1. Have the driver log out of the device.
      2. Then press the power button  .
      3. Once the unit has gone to a black screen, wait 30 seconds then power it back on.
      4. Log on when asked to submit your Driver ID.
      5. Verify the antenna is more than 4 inches from the frame around the window.
      6. When possible, drive away from the current location, as it may be an area with a poor cell signal.
      7. Have your cell administrator check to see if the SIM card is active.
      8. Please call in to technical support, if the above steps do not resolve the issue.
   2. If it does not progress above "1) Progress: 7 of 8", on the Cell Diagnostics tab, it is receiving a poor cell signal.
      1. Verify the antenna is more than 4 inches from the frame around the window.
      2. When possible, drive away from the current location, as it may be an area with a poor cell signal.
      3. Please call in to technical support, if the above steps do not resolve the issue.

No GPS or GPS is Off by X Amount of Miles/Feet (page created)

1. Check connections to see if the antenna cables have come loose:
   1. Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
2. If the truck is equipped with an indoor antenna, review the installation guidelines and ensure that the antenna is a minimum of 4 inches from the metal frame around the window, if it is not shop techs will need to move it further away.
3. Have the driver log out of the device.
4. Press the power button 
5. Once the unit has gone to a black screen, wait 30 seconds then power it back on.
6. Log on when asked to submit your Driver ID.
   1. Check to see if GPS locations are now accurate in DriverTech's system.
   2. Check to make sure Copilot shows an accurate GPS by checking your position on the map.
7. If the Driver is in a low GPS area, for example next to a building, have driver move the vehicle to a different location.
8. If the above steps have not resolved the issue, we can conclude that this is a GPS Hardware issue and will need to be routed to a shop.

Copilot Error Messages (page created)

1. Have the driver Log out of the device.
2. Then press the power button  .
3. Once the unit has gone to a black screen, wait 30 seconds then power it back on.
4. Log on when asked to submit your Driver ID.
5. If the problem continues to occur Inform ALK/Copilot of the issue.
6. This link (http://copilotpro.com/us/contact/) and filling out their form.
7. You can also reach them over the phone at: 609.683.0220 or 877.573.0138

Copilot Not Getting GPS- While HOS Logs are Showing GPS Locations (page created)

1. Please call ALK to report Issue.
2. This link (http://copilotpro.com/us/contact/) and filling out their form.
3. You can also reach them over the phone at: 609.683.0220 or 877.573.0138

Time zone in CoPilot is Showing UTC time (page created)

1. This is a setting in CoPilot, and will need to be configured within the application.
2. If you need help configuring the CoPilot application, please contact ALK by going to:
3. This link (http://copilotpro.com/us/contact/) and filling out their form.
4. You can also reach them over the phone at: 609.683.0220 or 877.573.0138

Printer Issues (page created)

1. Turn the truck engine off.
2. Unplug the printer cable from the back of the CPU or display AND from the back of the printer
3. Have the driver log out of the device.
4. Then press the power button 
5. Once the unit has gone to a black screen, wait 30 seconds then power it back on.
6. Log on when asked to submit your driver ID.
7. Once the unit turns on, and you are logged in, plug the printer back in.
8. If the issue has not been resolved, please call technical support.

Intelliroute Icon Not Working (page created)

1. This would indicate that Intelliroute has stopped working and would need to be reinstalled
   1. Intelliroute is installed from a USB stick
2. If the issue has not been resolved, please call technical support.

Intelliroute Software Locks/Freezes Up

1. Please contact technical support.

White Display (Page Created)

1. Disconnect power from display (or entire unit if TND)
2. Plug power back in and try turning on unit
3. If the issue has not been resolved, please call technical support.

Unit/Driver Not Receiving/Delayed Mail

1. Please contact technical support.

Scanner Issues

1. Please contact technical support.

Error Archiving Status Message

1. Please contact technical support.

Error CRODSTORE Message

1. Please contact technical support.

Unable to Login Due to Calibration

1. Please contact technical support.