Unable to communicate via cell - MS is not currently searching
Problem:
The unit is not communicating and showing "MS is not currently searching" on Line 2
Solution:
| Panel |
|---|
|
- Check Connections (if able) to see if the antenna cables have come loose:
- Have the driver locate the TruckPC and verify the three coax cables are secure. (These are the only threaded cables attached to the TruckPC).
- If not already logged into the DriverTech unit, log in with an access code.
- Have driver go to System Info > Diagnostics > Cell.
- If the unit continues to show this message and does not start to communicate:
- Have the driver log out of the device.
- Then press the power button .
- Once the unit has gone to a black screen, wait 30 seconds then power it back on.
- Log on when asked to submit your Driver ID.
- Verify the antenna is more than 4 inches from the frame around the window.
- When possible, drive away from the current location, as it may be an area with a poor cell signal.
- Have your cell administrator check to see if the SIM card is active.
- Turn off the unit and disconnect power for 30 minutes
- Please call in to technical support, if the above steps do not resolve the issue.
|
| Excerpt |
|---|
|
Step to follow when receiving "MS is not currently searching" message in Cell Diagnostics |
Related articles| Content by Label |
|---|
| showLabels | false |
|---|
| max | 5 |
|---|
| spaces | SU |
|---|
| showSpace | false |
|---|
| sort | modified |
|---|
| reverse | true |
|---|
| type | page |
|---|
| cql | label in ("comms","communication","cell") and type = "page" and space = "SU" |
|---|
| labels | comms communication cell |
|---|
|
Unable to communicate via cell - MS is not currently searching
