Page History

...

1. Shut down the unit properly - Press power button, wait 20 seconds, then press the power button a second time

2. Disconnect the cables from behind the monitor
3. Reconnect the cables and verify they are secure then power on unit
4. When able, open the on-screen keyboard and press any of the letters to verify that this has been resolved 

If this is unsuccessful, follow these steps: 

1. While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds
2. Reconnect the power then power and turn the on unit back on
3. When able, open the on-screen keyboard and press any of the letters to verify that this has been resolved 

Please call technical support if the issue has not been resolved. 

...