Why was I put on the drive line before I started driving?
Answer:
The TruckPC knows if the wheels are rolling or not. When it senses driving, it marks the time that the driving started internally in memory, but it doesn't display it until the driver drives the minimum required miles (configurable). Once it hits that minimum mile mark, the system puts the driver on the drive line at the time the wheels originally started moving. A 5 minute period of no motion is required to reset the driving started time
In almost all cases of this event, the unit had detected driving previously, but was not given a full 5 minute period of no motion to reset the driving started time
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How does Daylight Savings Time (DST) work with my ELOGs?
Answer:
Spring:
At 11 PM Terminal Time (time on the unit) on the night before the time change, the time device will lock out any duty status changes for one hour. Then, at 12 AM (Terminal Time), the device will automatically jump one hour ahead to display 1 AM on the morning of the day of the time change. This time shift is designed to be seamless.
- During the time change, the black notification area of the HOS screen will feature a message stating: "Please wait while software adjusts for time change. This will complete in XX:XX (countdown to reset completion)."
Fall:
- At 12 AM Terminal time (time on the unit the unit will be locked for one full hour until 1AM. The time on the unit will start AGAIN at 12 AM, starting a "Second" 12 AM. This will indicate that the time change has completed. Please note that the time change will occur based on the driver's terminal time (the time on the unit). This time shift is designed to be seamless; no interaction from the driver is needed.
- During the time change, the black notification area of the HOS screen will feature a message stating: "Please wait while software adjusts for time change. This will complete in XX:XX (countdown to reset completion)."
Note:
Please note that the system will prevent any changes to status while the time change occurs. If there's a need to log out during the time change, the system will move to default status and will not allow changes to another status. After the time change is complete, the system will unlock and status changes can be made.
Please note that the time change will occur based on a driver's terminal time and whether or not that location participates in Daylight Savings Time. All hours of service (HOS) rule timers will stay the same, and no time will be lost or added to the driver's logs.
The best course of action, if possible, is to go Off Duty and allow the device to reset through Saturday night and Sunday morning. This will yield perfectly normal results with no intervention from drivers or managers. If a driver attempts to change duty status during the lockout time, an administrator will need to edit the log from FleetWatcher
If you forget to go off-duty over the time change weekend we recommend the following:
- Do not edit anything on the Sunday of the time change
- Add an Off-duty status at 00:01 on the Monday after the time change
- Download your logs for the last 8 days
- Use paper logs starting from Sunday of the time change
- Disconnect power from the unit for the next 34 hours
- PLEASE ENSURE THAT YOUR CURRENT STATUS IS OFF-DUTY
- Reconnect power after 34 hours and continue using the unit from there
Notes from Mike S for Spring 2017 DST:
From: Mike Stephenson Sent: Friday, March 10, 2017 11:35 AM To: Support Subject: RE: Time Change
Here’s what I found:
(all times are based on the unit)
- At 11:00 the unit goes on lockdown.
- At 12:00 the graph moves, the time adds 1 hour. (See screenshots below)
- At 01:00 the unit time changes to 02:00
Thanks,
Mike
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Why is my unit shutting down while I'm driving?
Answer:
Possibly this issue is linked to a cabling issue with the Power Cable
Some situations require a new power cable or changing the location from which we connect to Constant Power and Ground in the truck.
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