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Problem

Unable to locate a truck number in FleetWatcher

Solution

  1. Go to ManagementàReporting Groups.
  2. Click on "Vehicle Group" (if not already selected).
  3. Find what reporting group the vehicle is under, and verify you are a manager of that reporting group.
  4. Add the vehicle to the reporting group you are a manager of (vehicles can be in multiple reporting groups, not just one.) OR add yourself (Manager) to the group the vehicle is in.
  5. Log out of FleetWatcher after completing the above.
  6. Press "F5" button on your keyboard, then log back into FleetWatcher.
  7. Verify the issue is resolved, and please call technical support if not.

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