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Comment: Added a link to the modem uipdate page -BC

Can't retrieve Modem Identification

 


Problem:

An error when the unit is unable to communicate due to "Can't retrieve Modem Identification" on Line 2

 

Solution:

This may be the Modem Update issue: 

http://confluence.drivertech.com:8090/display/SU/Error%3A+No+Cell%2C+5+of+8

 

Panel

When seeing this error on Line 2, you should also see these:

  • Line 1 Progress 5 of 8
  • Line 2 Can't retrieve Modem Identification / Querying SIM
  • Line 3 There will be no SIM card number listed before the first comma
    • The modem model name will be after the first comma
    • i.e Line 3: Modem: 1234567891011
  • Once you verify that all of these are accurate, the next step will be to RMA the unit 

 

 

 

Excerpt
hiddentrue

Describes what to do when unable to communicate due to "Can't retrieve modem Identification"

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