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Problem

The driver is being logged off of the unit automatically.

Solution

  1. Log into FleetWatcher.
  2. Go to Reports > Events and Positions.
  3. Look up the "Driver" in question.
  4. Look at Events and Positions by the Driver Code and see if it shows more than one truck in list below.
  5. Click on the column that says "Vehicle" notice the Truck#.
  6. Click again on the column that says "Vehicle", notice the Truck#.
  7. If you see two truck numbers contact the truck#/Driver of the other truck to find out why they were logged in with another drivers ID.
  8. If you only see one truck, please call in to technical support.

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