- Created by Support, last modified on Sept 16, 2016
You are viewing an old version of this page. View the current version.
Compare with Current View Page History
« Previous Version 59 Next »
Navigate this page:
Click on this list to go to the individual page:
- DT 4000 ELD Information Flyer
- DT Video Information Flyer
- DT Mobile Information Flyer
- Dont Gamble with ELD Compliance
- Can an ELD be set to 15 minute time intervals?
- Can I change a Driving status to a Non-Driving status?
- Can I fix the inaccurate camera time stamps?
- Does DriverTech's ELD have Anti-Virus software?
- Does DriverTech have a data restoration policy?
- Driving and Motion as Defined via Vehicle Performance and HOS — For Vehicle and Driver Performance: Vehicle is deemed to be driving after it has been at rest and vehicle has moved a 1/2 mile. For HOS: Vehicle is deemed to be driving after it has been at rest and vehicle has moved the distance specified as 'Minimum Drive Distance' in the Web Portal (defaults to 1/10th mile).
- DTNav, typing in a name that starts with "South"
- ELD Library and LibrarySync
- Can I use the same description with all versions of a specific document? — Concerning document descriptions throughout versions.
- How can I tell if the unit received the new content or not? — Concerning receipt of the library's files via the unit.
- How do I set up the document title and description the driver sees? — How to setup the document title and description that the driver will see in the library.
- If I just upload the content I want the driver to see will it just show the file name for the file? — Regarding file names and descriptions when sending to a driver
- Is there a way to organize the library by a category name to make it easier to find documents? — Concerning library file organization.
- What if I want a file to be in the Library of a specific Truck? — Concerning different library files for specific vehicle groups
- What is the maximum file name length? — Maximum file name length for library articles
- What is the maximum path length? — The maximum path length for a library entry.
- When I need to update a file can I just use the same file name? — Basic guidance on file name updates.
- FleetWatcher, How does it determine which speed reading will be reported? — An explanation of how FleetWatcher reports speed data.
- FleetWatcher, How do I make a form or macro? — A link to instructions concerning how to create a form/macro in FW.
- FleetWatcher, How often do HOS logs and Events and Positions update? — How HOS and Events and Positions are updated on FleetWatcher.
- FleetWatcher, Is There a Basic Template for Terminal Settings Changes? — A basic template for making terminal settings changes in FleetWatcher.
- FleetWatcher, New Customer Setup (Checklist) — Checklist for new customer FleetWatcher setup.
- FleetWatcher, Where do I find the yearly miles driven for a truck/driver? — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- FleetWatcher: Can I enter a driver's name containing punctuation?
- FleetWatcher: Why do I see white loading screens and secure content popups? — Fixing white loading screens and security messages in FleetWatcher.
- FleetWatcher. Where the Reports are, and how they are used.
- Health Check, How is it Done?
- How are Speeding Alerts Created? — How speeding alerts are created.
- How can a driver combine their on-duty not driving status on an ELD, with Driving?
- How can I change my Co-Pilot resolution back to normal? — Steps to follow to reset Co-Pilot resolution back to normal
- How can I change the backlight/volume on my TruckPC? — How to change settings of the unit. Test
- How does Daylight Savings Time (DST) work with my ELOGs? — How the unit factors in Daylight Savings Time for Spring and Fall
- How does the TruckPC detect driving? — States how the TruckPC detects driving/movement from the truck
- How does the Truck PC go from Driving to On-Duty automatically?
- How does Unassigned Driving Work? — How unassigned driving works and applies to the driver's logs if applicable
- How do I add remarks to a driving status?
- How do I change the color scheme?
- How do I find my truck number in the DT unit?
- How do I know that DriverTech's ELD is registered with the FMCSA?
- How do I Show My Logs to Law Enforcement? — How to enter and exit Roadside Audit Mode when being pulled over.
- How do I use the Agricultural Exemption
- How long are Hours of Service records retained? — Data Retention policy.
- How to Approve or Reject log edits from the ELD
- How-to change the truck number on your device — When asked to register your device.
- How-to Use the Co-Driver Feature — Describe when someone would need this information. For example "when connecting to wi-fi for the first time".
- How Will the Truck-PC Detect Driving (Starting December 2017)? — How the Truck-PC will detect driving with the new ELD mandate in December 2017.
- If I turn the TruckPC off and start driving, will it record my drive time? — Explains what happens when the unit senses the truck ignition is turned ON
- I received a low memory warning. What should I do? — What to do when receiving a low memory message on the unit
- My touchscreen is not responding. How can I fix it? — A link to the troubleshooting article concerning an unresponsive touchscreen.
- My unit is not communicating, how can I fix it? — Fixing a no communication issue.
- My unit is showing the wrong time. How can I fix it? — Why does my unit show the wrong time?
- The JBUS data information is not recording on my TruckPC. What should I do? — What to do when JBUS is not recording on the unit
- What are the exceptions to the HOS regulations?
- What are the most commonly used Idle fields? — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- What baud are DriverTech units set up for? — What baud for DriverTech units?
- What can I do if my unit cannot send or receive messages? — Troubleshooting messaging issues.
- What constitutes a long/mid/short idle in the reporting? — Idle times explained.
- What does a driver need to do when they see diagnostic errors?
- What does DriverBase.BDeleted mean in Change Auditing? — Defining DriverBase.BDeleted in the Change Auditing Report
- What does the driver do on their end to register a DT unit?
- What does Violation 128 mean?
- What do the icons in the Log Overview report mean?
- What is "Yaw Control via Engine" and "YC Brake Control"? — An explanation of yaw control via engine and YC brake control.
- What is automatically recorded by the ELD?
- What is DriverTech's recommendation as far as Hydra or Deutsch cables?
- What is DriverTech's recommendation as far as Yard Move and Personal Use.
- What is Logging Malfunction (2)? — An explanation of Logging Malfunction (2)
- What is Logging Malfunction (3)? — An explanation of Logging Malfunction (3)
- What is Logging Malfunction (4) ?
- What is Required to Trigger an Auto-Arrival (Workflow)? — What triggers an auto-arrival in workflow?
- What is the FMCSA's definition of Harassment?
- What is the RMA diagnostic fee?
- What new information is on the Drive-Safe screen with 6.01.04+? — Breakdown of new Drive-Safe screen with DTCore 6.01.04+
- What should I show a DOT officer while being inspected? — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- What triggers an event that is recorded by the camera?
- When do my logs/current totals update? — Explains when the logs and current totals update in FleetWatcher
- When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it? — What to do when only the symbol key lights up when touching anywhere on the screen
- When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it? — What to do when only the symbol key lights up when touching anywhere on the screen
- Where can I find the details on my current trip? — Brief steps for locating trip information.
- Where Does State Mileage go if a Unit Was Unplugged While Crossing State Lines? — An example explaining state mileage in regards to sensor jumps.
- Which is the current software version? — A list of the latest software (DTCore) versions.
- Which software version is my unit running? — How to locate your unit's software version.
- Which Web Browsers for FleetWatcher Does DriverTech Support?
- Who can Certify an HOS log?
- Who must comply with the ELD rule?
- Why am I being auto-removed from Yard Move?
- Why am I not able to use the Co-Driver feature? — Information on the functionality of the Co-Driver feature
- Why am I not receiving Workflow Messages? — Workflow troubleshooting steps.
- Why are my Personal Use miles not resetting? — How to reset Personal Use miles for HOS logs
- Why are my State Miles Showing on the Wrong Date? — How to troubleshoot the State Mileage Report data
- Why are unassigned driving events (and other events) showing up on the logs of multiple drivers?
- Why are violations from a different month showing up in my report for the month I chose? — Concerning violations and the month they are reported.
- Why can't I add a status when I stop driving?
- Why can't I use the "add" button when I stop driving? — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- Why did my workflow go to my Inbox and not my Work tab?
- Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift? — What to do when the unit does not ask the driver to enter a DVIR when going Off-Duty
- Why does the Personal Use Report have instances with 0 miles? — Explanation of how a Personal Use record could show 0 miles on the Personal Use Report.
- Why do I see events from other trucks on my log for today? — Lists the FMCSA article and explanation for status events on a driver's log for multiple trucks.
- Why do the HOS logs stop halfway through the day? — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- Why is my unit requesting registration after it has already been registered? — How to fix registration issues.
- Why is my unit shutting down while I'm driving? — Lost power while driving?
- Why isn't my 70 hour clock being calculated correctly (US-8)? — 70 hour calculation on US-8.
- Why was I put on the drive line before I started driving? — An explanation of how the unit decides "driving" status.
- Why wont my TruckPC turn on? — Troubleshooting steps for a unit with no power.
- Helpful Pages for New Customers
- How does the unit warn for Personal Use limits?
- Forms Q&A — Enter a very brief description of what this page accomplishes or explains. ex. This is how to create a troubleshooting article.
- How do I troubleshoot my GPS (Rev 7)?
- Unable to render {include} The included page could not be found.
- Question:
How can I change the backlight/volume on my TruckPC?
Answer:
- To adjust the backlight or volume on your device, select the SysInfo icon on the TruckPC Main Menu. This will bring you to a Settings tab.
- Here, you can select to adjust the screen’s brightness/volume by touching the Down and Up buttons. You can also touch and draw your finger across the percentage box.
- Touching "Low" for the backlight settings dims the screen to 1%.
- Touching "Off/Mute" will shut off the backlight/volume completely.
- If you have touched "Off" on the backlight, press the physical button that says "Menu" to bring the screen back up to the same brightness it was at BEFORE the "Off" button was touched.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- To adjust the backlight or volume on your device, select the SysInfo icon on the TruckPC Main Menu. This will bring you to a Settings tab.
- Question:
How does Daylight Savings Time (DST) work with my ELOGs?
Answer:
Spring:
At 11 PM Terminal Time (time on the unit) on the night before the time change, the time device will lock out any duty status changes for one hour. Then, at 12 AM (Terminal Time), the device will automatically jump one hour ahead to display 1 AM on the morning of the day of the time change. This time shift is designed to be seamless.
- During the time change, the black notification area of the HOS screen will feature a message stating: "Please wait while software adjusts for time change. This will complete in XX:XX (countdown to reset completion)."
Fall:
- At 12 AM Terminal time (time on the unit the unit will be locked for one full hour until 1AM. The time on the unit will start AGAIN at 12 AM, starting a "Second" 12 AM. This will indicate that the time change has completed. Please note that the time change will occur based on the driver's terminal time (the time on the unit). This time shift is designed to be seamless; no interaction from the driver is needed.
- During the time change, the black notification area of the HOS screen will feature a message stating: "Please wait while software adjusts for time change. This will complete in XX:XX (countdown to reset completion)."
Note:
Please note that the system will prevent any changes to status while the time change occurs. If there's a need to log out during the time change, the system will move to default status and will not allow changes to another status. After the time change is complete, the system will unlock and status changes can be made.
Please note that the time change will occur based on a driver's terminal time and whether or not that location participates in Daylight Savings Time. All hours of service (HOS) rule timers will stay the same, and no time will be lost or added to the driver's logs.
The best course of action, if possible, is to go Off Duty and allow the device to reset through Saturday night and Sunday morning. This will yield perfectly normal results with no intervention from drivers or managers. If a driver attempts to change duty status during the lockout time, an administrator will need to edit the log from FleetWatcher
If you forget to go off-duty over the time change weekend we recommend the following:
- Do not edit anything on the Sunday of the time change
- Add an Off-duty status at 00:01 on the Monday after the time change
- Download your logs for the last 8 days
- Use paper logs starting from Sunday of the time change
- Disconnect power from the unit for the next 34 hours
- PLEASE ENSURE THAT YOUR CURRENT STATUS IS OFF-DUTY
- Reconnect power after 34 hours and continue using the unit from there
Notes from Mike S for Spring 2017 DST:
From: Mike Stephenson Sent: Friday, March 10, 2017 11:35 AM To: Support Subject: RE: Time Change
Here’s what I found:
(all times are based on the unit)
- At 11:00 the unit goes on lockdown.
- At 12:00 the graph moves, the time adds 1 hour. (See screenshots below)
- At 01:00 the unit time changes to 02:00
Thanks,
Mike
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
How does the TruckPC detect driving?
Answer:
- The TruckPC knows if the wheels are rolling or not. When it senses driving, it marks the time that the driving started, but it doesn't display it until the driver drives the minimum required miles (configurable). Once it hits that minimum mile mark, the TruckPC puts the driver on the drive line at the time the wheels originally started moving. (i.e. If you start driving at 12:00, and reach the minimum required miles at 12:05, the TruckPC will put you on the drive line at 12:00)
- When the wheels stop moving, the TruckPC marks it internally in memory without displaying it or moving the driver off the drive line until 5 minutes have elapsed. This is to prevent the TruckPC from going to On-duty every time the driver stops at a light or stop sign. Once the 5 minutes have elapsed, the system marks the time that the wheels stopped moving as "On-Duty" on the driver's log.
There is a "driver lockout" period of 10 seconds (this is configurable on the Web Portal by in office personnel) where the driver cannot change his status after the wheels have stopped moving. In other words, if the driver stops moving at 12:00:00 he is locked out until 12:00:10.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
How does unassigned driving work?
Answer:
- Unassigned Driving occurs when driving occurs on the vehicle without anyone being logged in.
- The Unassigned driving segment will be sent into FleetWatcher once the Driving segment has been completed.
- Once the driving segment reaches FleetWatcher, it is put in the Unassigned Driving Report.
- Once in the report, the Unassigned Driving segment on the unit will send information once a driver has answered the question (which appears as a pop-up window on the unit).
- The answer to the question will determine what happens to the Driving Segment that is already in FleetWatcher.
- If the driver answers "Yes" to the question FleetWatcher will then place that segment into the driver's logs under the drive-line.
- If the driver answers "No" to the question the unit will continue to ask the question to any other drivers who log-in to the unit.
If the driver cancels the question then the driver will continue to be asked the question for the canceled segment every time to the driver enters HOS.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
How long are Hours of Service records retained?
Answer:
Please refer to the Data Retention Policy Page
Retention policy is subject to change.
Information Retention Days Links / Comments Communication Inbound 5 days 5 Inbound data queued from the Device to the DataCenter Communication Inbound - HOS Logs and Rollup 15 days 15 HOS Logs and Rollup data remain in queue for a longer period of time Communication Outbound 5 days 5 Outbound data queued from the DataCenter to the Device Compliance: HOS Current Totals 6 months 1 week 187 FMCSA: Hours of service of drivers §395.8(k) Compliance: HOS Enforcement Requests 6 months 1 week 187 NOTE: "Test" requests will only be retained for 14 days Compliance: HOS Log Overview 3 years 1110 Fair Labor Standards Act (FLSA) Compliance: HOS Log Detail 6 months 1 week 187 FMCSA: Hours of service of drivers §395.8(k) Compliance: HOS Personal Conveyance (off duty driving) 6 months 1 week 187 FMCSA: Hours of service of drivers §395.8(k) Compliance: HOS Logs queued for Email or Fax 1 month 30 Compliance: Unassigned Driving 6 months 180 FMCSA: Hours of service of drivers §395.8(k) Compliance: Vehicle Inspection 90 days 90 Driver vehicle inspection report(s) § 396.11(c)(2) Deceleration (Hard Brake Occurrences) 1 month 30 DTScan Scanned Documents 30 days 30 Retained for 30 days at DataCenter and 14 days on Device Events and Positions 15 days 15 GPS Sensor Jump 6 months 180 High Resolution Positions 15 days 15 Landmarks (Settings) 37 days 37 Applies ONLY to Landmarks that are marked as 'Deleted'.
And that have NOT been updated/edited in 37 days,
Landmark Events 30 days 30 Mail 15 days 15 Vehicle and Driver Mail Messages Patch history 6 months 180 Region Crossing 6 months 180 Fuel Purchase 6 months 180 Manual Mileage 6 months 180 State Mileage (IFTA Summary) 4 years 100 days 1560 Retention for this was 6months and expanded on 10/07/2020. Data will now begin to accumulate up to the documented retention period.
IFTA can audit up to 4yrs history. The +100 days accounts for an audit that includes the 'oldest' quarter and the 4yr maximum falls toward the end of the quarterRegional Fuel (IFTA Summary) 4 years 100 days 1560 Retention for this was 6months and expanded on 10/07/2020. Data will now begin to accumulate up to the documented retention period.
IFTA can audit up to 4yrs history. The +100 days accounts for an audit that includes the 'oldest' quarter and the 4yr maximum falls toward the end of the quarterTrip Detail (IFTA Detail) 4 years 100 days 1560 Retention for this was 6months and expanded on 10/07/2020. Data will now begin to accumulate up to the documented retention period.
IFTA can audit up to 4yrs history. The +100 days accounts for an audit that includes the 'oldest' quarter and the 4yr maximum falls toward the end of the quarterDriver Performance: Fleet Driver Yearly 4 years 1460 Driver Performance: Fleet Driver Monthly 2 years 720 Driver Performance: Fleet Driver Weekly 2 years 720 Driver Performance: Driver Yearly 4 years 1460 Driver Performance: Driver Monthly 2 years 720 Driver Performance: Driver Weekly 2 years 720 Driver Performance: Driver Daily 6 months 180 Vehicle Performance: Fleet Vehicle Yearly 4 years 1460 Vehicle Performance: Fleet Vehicle Monthly 2 years 720 Vehicle Performance: Fleet Vehicle Weekly 2 years 720 Vehicle Performance: Vehicle Yearly 4 years 1460 Vehicle Performance: Vehicle Monthly 2 years 720 Vehicle Performance: Vehicle Weekly 2 years 720 Vehicle Performance: Vehicle Daily 6 months 180 Vehicle Jbus faults (J1708) 1 week 7 Vehicle Jbus faults (J1939) 1 week 7 Web Services - GetInboundMessages_x 3 days 3 Primary data for GetInboundMessages retained for 3 days.
Referenced data within (Hos Totals, Positions, Events, etc) retained as described
elsewhere in this document.
Intertax (Comdata) data is sourced from here and subject to the same retention periodWeb Services - WorkflowEvent_x 1 month 30 Events recorded as a Driver progresses thru a Workflow Weigh Station Bypass Events 30 days 30 Drivewyze PreClear Bypass Instruction provided to Driver Weigh Station Events Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
I am unable to send or receive messages on my TruckPC. What do I do?
Answer:
- In order to send or receive messages on your device, you must be subscribed to either the Basic Plan or the Enterprise Plan.
- If you are subscribed to either plan, and are unable to send and receive messages:
- Check communications: Check to see if the cell icon has a red X through it in the bottom right corner next to the time clock. If so, this indicates the TruckPC is NOT communicating.
- If there is no red X through the icon and still unable to send or receive messages, please call into Technical Support for further troubleshooting.
- Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
If I turn the TruckPC off and start driving, will it record my drive time?
Answer:
No, but once it senses that ignition is ON, the TruckPC will automatically turn itself on.
Furthermore, the TruckPC will detect that the vehicle is moving. Since you're not logged in, it will be recorded as Unassigned Driving.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
I received a low memory warning. What should I do?
Answer:
This warning appears when the device has been in use for a long time. Simply turn it off and turn it back on again to clear the memory. This will not affect the address book or any data you have saved on the device.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
The JBUS data information is not recording on my TruckPC. What should I do?
Answer:
- Check your connection: Make sure the truck’s ignition is on.
- Restart the engine.
- If you have a Rev6 unit and a truck that is 2010 or newer, make sure the TruckPC is connected to the J1939 connections for accurate and correct JBUS readings
- Restart the device.
- Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect.
- You can also try unplugging the device from your J-bus and re-plugging it while the device is powered off, or checking the Diagnostics tab under the Sys Info icon on the Menu of your TruckPC
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
Restart the device: Restart the device by first logging off, then pressing the Power button to shut off the device. Once the device has been shut off, press the Power button again. This will cause the device to reset and reconnect. - Question:
What are the most commonly used Idle fields?
Answer:
Idle Time is calculated when the Ignition is on and the Engine is running (RPM > 0).
The most commonly used Idle fields are listed below.Idle Times:
Long Term Idle:
Records ALL idling more than 90 minutes
Mid Term Idle:
Records ALL idling within 15-90 minutes
Short Term Idle:
Records ALL idling less than 15 minutes
Parked Idle:
Records ALL idling while the parking brake is ON
Interstop Idle:
Records ALL time spent at Stop signs/Stop lights
Over Idle:
Records ALL time spent "Over Idling"
"Over Idle" time is a customizable time set by the company
This ":
Fuel:
Fuel:
Records ALL fuel used by the truck
Idle Fuel:
Records ALL fuel used while the truck is idling
This includes ALL types of idling
Parked Idle Fuel:
Records ALL fuel used while idling while the parking brake is ON
Drive Fuel:
Records ALL fuel while the unit is in Drive Mode
Drive Mode occurs after the truck drives ½ mile
Motion Fuel:
Records ALL fuel used while the truck is in motion
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
What constitutes a long/mid/short idle in the reporting?
Answer:
Short, Middle and Long idle are not configurable.
- Short idle is 15 minutes of idle and less,
- Mid idle is between 15 and 90 minutes.
- Long Idle is 90 or more minutes of idle time.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
When do my logs/current totals update?
Answer:
The Current Totals update:
1. With position reports.
2. When the carrier requests it from FleetWatcher.
3. When the carrier “pings” the truck.
4. ** When the driver changes from an on duty status to an off duty status or vice versa.
· An “on duty status” is On Duty or Driving.
· An “off duty status” is Off Duty or Sleeper Berth.
· An update is not sent when going from an on duty status to an on duty status.
· An update is not sent when going from an off duty status to an off duty status.The Logs update:
1. When the driver logs out. [These revisions may be overwritten]
2. When the driver goes into violation. [These revisions do NOT get overwritten]
3. When the Carrier requests it from FleetWatcher. [These revisions may be overwritten]
4. When the driver selects "Send Logs"
5. When the driver certifies it. [These revisions do NOT get overwritten]
6. ** After 6 hours of activity. [These revisions may be overwritten]
· If none of the other triggers 1-5 have taken place.Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
Answer:Shut down the unit properly - Press power button, wait 20 seconds, then press the power button a second time
- Disconnect the cables from behind the monitor
- Reconnect the cables and verify they are secure then power on unit
- When able, open the on-screen keyboard and press any of the letters to verify that this has been resolved
If this is unsuccessful, follow these steps:
- While the unit is shut down, disconnect power from the unit and wait approximately 30 seconds
- Reconnect the power then power on unit
- When able, open the on-screen keyboard and press any of the letters to verify that this has been resolved
Please call technical support if the issue has not been resolved.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Which software version is my unit running?
Answer:
- Press on the SysInfo/System Info icon from the main menu.
- Press on the "Diagnostics" tab.
- Press the "Device Info" button.
- Your software version will be listed on the right side of the screen as "DT Core"
- In this example the software version is 6.09.06.06
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Which is the current software version?
Answer:
- For Truck PC units: DTCore version 6.09.08
- For the TND 765: DTCore 6.08.00
- For all other models: DTCore 6.08.00
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Why are violations from a different month showing up in my report for the month I chose?
Answer:
The violations report gets all violations by both HOS LogDate and by HOS SubmittedOn/RecordedOn time.
It’s like this in case a previous log is created/edited &submitted later in time, also if you edit a previous log later and introduce a violation.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
Why is my unit requesting registration after it has already been registered?
Answer:
There are a few different reasons why the TruckPC will request registration. Here are the reasons a unit would request registration:
- Unit detected a new VIN of the truck
- Manually requested registration while using an admin/backdoor key
- Registration was remotely requested
- The truckpcID, customerID, or truck# was wiped out. This could be due to data corruption
When the unit is requesting registration multiple times, this could be due to the unit detecting a new VIN of the truck.
- To resolve this, set the vehicle to a manual VIN
- If you need assistance to complete this, please call in to Technical Support for further assistance
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Why am I not receiving Workflow Messages?
Answer:
If you have the envelope icon on the "Work" tab indicating that you have a Workflow, but do not see it when you click on the tab, follow these steps:
- Click on the button with the 3 dots in the upper right hand corner
- Select the correct workflow to open it
After performing these steps, you should have the Workflow populated to allow you to start the workflow
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Why is my unit shutting down while I'm driving?
Answer:
Possibly this issue is linked to a cabling issue with the Power Cable
Some situations require a new power cable or changing the location from which we connect to Constant Power and Ground in the truck.Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
Why was I put on the drive line before I started driving?
Answer:
The TruckPC knows if the wheels are rolling or not. When it senses driving, it marks the time that the driving started internally in memory, but it doesn't display it until the driver drives the minimum required miles (configurable). Once it hits that minimum mile mark, the system puts the driver on the drive line at the time the wheels originally started moving. A 5 minute period of no motion is required to reset the driving started time
In almost all cases of this event, the unit had detected driving previously, but was not given a full 5 minute period of no motion to reset the driving started time
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
- Question:
Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
Answer:
The TruckPC will not ask for a DVIR when selecting 'Post Trip' or 'End of Shift' if there is already a DVIR that has not been reviewed.
To check if there is a DVIR that has not been reviewed, follow these steps:
- Open HOS
- Go to "Options" Tab
- Select "DVIR"
- If there is a DVIR listed in the box that does NOT have a checkmark on the left-hand side, open the DVIR
- Review DVIR and certify when completed
After the DVIR has been reviewed and certified, the unit will then ask if you would like to fill out a DVIR the next time you go Off-Duty and select "End of Shift" or "Post Trip"
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
- Question:
Why wont my TruckPC turn on?
Answer:
This is possibly due to lack of power to the unit.
Check Connections: Check the display cable connection to the back of the display screen to verify it is connected securely. Then check to make sure the display cable is connected securely to the back of the TruckPC (if able). After this, check to verify that the power cable is securely connected to the TruckPC.
Check Lighting: If the green light turns ON when you press the power button, this would indicate that the unit is receiving power. If the green light does NOT turn on when you press the power button after you have verified all of the connections are secured, please call into Technical Support.
Related articles
-
Page:
-
Page:
-
Page:
-
Page:
-
Page:
-
-
A-B
-
C
-
D
-
E
-
F
-
G-H
-
I-J
-
K-L
-
M
-
N-O
-
P-Q
-
R
-
S
-
T
-
U-V
-
W-Z
-
0-9
- No labels