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Technical Support Home
Customer Support
Frequently Asked Questions
Page Information
Title:
Frequently Asked Questions
Author:
Support
Jun 20, 2016
Last Changed by:
Support
Jan 11, 2019
Tiny Link:
(useful for email)
https://docs.drivertech.com/x/lACFAQ
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Customer Support (2)
Page:
Helpful Pages for New Customers
Page:
Customer Quick Access
Hierarchy
Parent Page
Home page:
Customer Support
Children (103)
Page:
DT 4000 ELD Information Flyer
Page:
DT Video Information Flyer
Page:
DT Mobile Information Flyer
Page:
Dont Gamble with ELD Compliance
Page:
Can an ELD be set to 15 minute time intervals?
Page:
Can I change a Driving status to a Non-Driving status?
Page:
Can I fix the inaccurate camera time stamps?
Page:
Does DriverTech's ELD have Anti-Virus software?
Page:
Does DriverTech have a data restoration policy?
Page:
Driving and Motion as Defined via Vehicle Performance and HOS
Show all...
Page:
DTNav, typing in a name that starts with "South"
Page:
ELD Library and LibrarySync
Page:
FleetWatcher, How does it determine which speed reading will be reported?
Page:
FleetWatcher, How do I make a form or macro?
Page:
FleetWatcher, How often do HOS logs and Events and Positions update?
Page:
FleetWatcher, Is There a Basic Template for Terminal Settings Changes?
Page:
FleetWatcher, New Customer Setup (Checklist)
Page:
FleetWatcher, Where do I find the yearly miles driven for a truck/driver?
Page:
FleetWatcher: Can I enter a driver's name containing punctuation?
Page:
FleetWatcher: Why do I see white loading screens and secure content popups?
Page:
FleetWatcher. Where the Reports are, and how they are used.
Page:
Health Check, How is it Done?
Page:
How are Speeding Alerts Created?
Page:
How can a driver combine their on-duty not driving status on an ELD, with Driving?
Page:
How can I change my Co-Pilot resolution back to normal?
Page:
How can I change the backlight/volume on my TruckPC?
Page:
How does Daylight Savings Time (DST) work with my ELOGs?
Page:
How does the TruckPC detect driving?
Page:
How does the Truck PC go from Driving to On-Duty automatically?
Page:
How does Unassigned Driving Work?
Page:
How do I add remarks to a driving status?
Page:
How do I change the color scheme?
Page:
How do I find my truck number in the DT unit?
Page:
How do I know that DriverTech's ELD is registered with the FMCSA?
Page:
How do I Show My Logs to Law Enforcement?
Page:
How do I use the Agricultural Exemption
Page:
How long are Hours of Service records retained?
Page:
How to Approve or Reject log edits from the ELD
Page:
How-to change the truck number on your device
Page:
How-to Use the Co-Driver Feature
Page:
How Will the Truck-PC Detect Driving (Starting December 2017)?
Page:
If I turn the TruckPC off and start driving, will it record my drive time?
Page:
I received a low memory warning. What should I do?
Page:
My touchscreen is not responding. How can I fix it?
Page:
My unit is not communicating, how can I fix it?
Page:
My unit is showing the wrong time. How can I fix it?
Page:
The JBUS data information is not recording on my TruckPC. What should I do?
Page:
What are the exceptions to the HOS regulations?
Page:
What are the most commonly used Idle fields?
Page:
What baud are DriverTech units set up for?
Page:
What can I do if my unit cannot send or receive messages?
Page:
What constitutes a long/mid/short idle in the reporting?
Page:
What does a driver need to do when they see diagnostic errors?
Page:
What does DriverBase.BDeleted mean in Change Auditing?
Page:
What does the driver do on their end to register a DT unit?
Page:
What does Violation 128 mean?
Page:
What do the icons in the Log Overview report mean?
Page:
What is "Yaw Control via Engine" and "YC Brake Control"?
Page:
What is automatically recorded by the ELD?
Page:
What is DriverTech's recommendation as far as Hydra or Deutsch cables?
Page:
What is DriverTech's recommendation as far as Yard Move and Personal Use.
Page:
What is Logging Malfunction (2)?
Page:
What is Logging Malfunction (3)?
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What is Logging Malfunction (4) ?
Page:
What is Required to Trigger an Auto-Arrival (Workflow)?
Page:
What is the FMCSA's definition of Harassment?
Page:
What is the RMA diagnostic fee?
Page:
What new information is on the Drive-Safe screen with 6.01.04+?
Page:
What should I show a DOT officer while being inspected?
Page:
What triggers an event that is recorded by the camera?
Page:
When do my logs/current totals update?
Page:
When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
Page:
When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it?
Page:
Where can I find the details on my current trip?
Page:
Where Does State Mileage go if a Unit Was Unplugged While Crossing State Lines?
Page:
Which is the current software version?
Page:
Which software version is my unit running?
Page:
Which Web Browsers for FleetWatcher Does DriverTech Support?
Page:
Who can Certify an HOS log?
Page:
Who must comply with the ELD rule?
Page:
Why am I being auto-removed from Yard Move?
Page:
Why am I not able to use the Co-Driver feature?
Page:
Why am I not receiving Workflow Messages?
Page:
Why are my Personal Use miles not resetting?
Page:
Why are my State Miles Showing on the Wrong Date?
Page:
Why are unassigned driving events (and other events) showing up on the logs of multiple drivers?
Page:
Why are violations from a different month showing up in my report for the month I chose?
Page:
Why can't I add a status when I stop driving?
Page:
Why can't I use the "add" button when I stop driving?
Page:
Why did my workflow go to my Inbox and not my Work tab?
Page:
Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
Page:
Why does the Personal Use Report have instances with 0 miles?
Page:
Why do I see events from other trucks on my log for today?
Page:
Why do the HOS logs stop halfway through the day?
Page:
Why is my unit requesting registration after it has already been registered?
Page:
Why is my unit shutting down while I'm driving?
Page:
Why isn't my 70 hour clock being calculated correctly (US-8)?
Page:
Why was I put on the drive line before I started driving?
Page:
Why wont my TruckPC turn on?
Page:
Helpful Pages for New Customers
Page:
How does the unit warn for Personal Use limits?
Page:
Forms Q&A
Page:
How do I troubleshoot my GPS (Rev 7)?
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Support
at Jun 21, 2016 18:01)
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(set by
Taber Loveless
at Jun 28, 2016 17:02)
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Jan 11, 2019 14:21
Support
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Oct 15, 2018 09:47
Support
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Oct 19, 2016 11:43
Support
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Oct 13, 2016 16:30
Support
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Oct 13, 2016 16:24
Support
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