Frequently Asked Questions

Hours Of Service

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  70 hr Violation Goes Away After Midnight
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  70 hr Violation Goes Away After Midnight
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  Can an ELD be set to 15 minute time intervals?
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  Can an ELD be set to 15 minute time intervals?
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  Can I change a Driving status to a Non-Driving status?
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  Can I change a Driving status to a Non-Driving status?
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  Does DriverTech's ELD have Anti-Virus software?
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  Does DriverTech's ELD have Anti-Virus software?
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  FleetWatcher, How does it determine which speed reading will be reported?
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  FleetWatcher, How does it determine which speed reading will be reported?
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  FleetWatcher, How often do HOS logs and Events and Positions update?
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  FleetWatcher, How often do HOS logs and Events and Positions update?
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  Helpful Pages for New Customers
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  How can a driver combine their on-duty not driving status on an ELD, with Driving?
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  How can a driver combine their on-duty not driving status on an ELD, with Driving?
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  How does the unit warn for Personal Use limits?
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  How does Unassigned Driving Work?
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  How does Unassigned Driving Work?
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  How to Approve or Reject log edits from the ELD
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  How to Approve or Reject log edits from the ELD
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  How Will the Truck-PC Detect Driving (Starting December 2017)?
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  How-to Add a Driving Status
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  How-to Add a Duty Status
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  How-to Add a Duty Status
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  How-to Assign a Co-Driver
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  How-to Assign a Co-Driver
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  How-to Change a GPS Location From N/A
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  How-to Change Trucks
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  How-to Change Trucks
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  How-to Create DVIR
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  How-to Create DVIR
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  How-to End Your Duty Day
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  How-to End Your Duty Day
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  How-to End Your Duty Day (Text Version)
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  How-to Enter a Fuel Purchase
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  How-to Enter Roadside Audit Mode
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  How-to Enter Roadside Audit Mode
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  How-to go into On-Duty
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  How-to go into On-Duty
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  How-to go into On-Duty From the HOS Graph (Text Version)
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  How-to go into Sleeper Berth
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  How-to go into Sleeper Berth
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  How-to go On-Duty From the HOS Graph
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  How-to go On-Duty From the HOS Graph
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  How-to Log into the ELD
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  How-to Log into the ELD
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  How-to Review and Certify your DVIR
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  How-to Review and Certify your DVIR
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  How-to send HOS ELD logs to Enforcement Officer for Roadside Audit
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  How-to Start Your Day
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  How-to Start Your Day (Text Version)
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  How-to turn a smartphone into your ELD display screen
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  How-to use ELD
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  How-to Use the Co-Driver Feature
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  How-to Use the Co-Driver Feature
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  How-to View HOS Timers in Intelliroute 3.5 before Driving
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  How-to View Your BOL
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  How-to View Your BOL
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  If I turn the TruckPC off and start driving, will it record my drive time?
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  Logs Have Been Removed
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  Logs Have Been Removed
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  My unit is not communicating, how can I fix it?
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  Printable How-to use HOS on the ELD Device
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  Unit Icon Legend: What does this icon represent?
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  What are the different types of Malfunctions and Diagnostic Events?
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  What are the exceptions to the HOS regulations?
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  What do the icons in the Log Overview report mean?
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  What do the icons in the Log Overview report mean?
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  What does a driver need to do when they see diagnostic errors?
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  What is Required to Trigger an Auto-Arrival (Workflow)?
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  What is Required to Trigger an Auto-Arrival (Workflow)?
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  What were the 4 main HOS rule changes added in Sept. 2020?
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  Where can I find the details on my current trip?
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  Where can I find the details on my current trip?
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  Who can Certify an HOS log?
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  Who can Certify an HOS log?
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  Why am I not able to use the Co-Driver feature?
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  Why am I not able to use the Co-Driver feature?
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  Why can't I add a status when I stop driving?
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  Why do I see events from other trucks on my log for today?
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  Why do I see events from other trucks on my log for today?
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  Why do the HOS logs stop halfway through the day?
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  Why do the HOS logs stop halfway through the day?
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  Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
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  Why does the Personal Use Report have instances with 0 miles?
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  Why does the Personal Use Report have instances with 0 miles?
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  Why isn't my 70 hour clock being calculated correctly (US-8)?
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  Why isn't my 70 hour clock being calculated correctly (US-8)?
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  Why was I put on the drive line before I started driving?
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  Why was I put on the drive line before I started driving?