Product Documentation
Easy Search for Common Information
- Search for Communication - Cell, WiFi, GPS
- Search for FleetWatcher
- Search for HOS
- Search for JBUS
- Search for POWER
Frequently Asked Questions
- DT 4000 ELD Information Flyer
- DT Video Information Flyer
- DT Mobile Information Flyer
- Dont Gamble with ELD Compliance
- Can an ELD be set to 15 minute time intervals
- Can I change a Driving status to a Non-Driving status
- Can I fix the inaccurate camera time stamps
- Does DriverTech's ELD have Anti-Virus software
- Does DriverTech have a data restoration policy
- Driving and Motion as Defined via Vehicle Performance and HOS
- DTNav typing in a name that starts with South
- ELD Library and LibrarySync
- Can I use the same description with all versions of a specific document?
- How can I tell if the unit received the new content or not?
- How do I set up the document title and description the driver sees?
- If I just upload the content I want the driver to see will it just show the file name for the file?
- Is there a way to organize the library by a category name to make it easier to find documents?
- What if I want a file to be in the Library of a specific Truck?
- What is the maximum file name length?
- What is the maximum path length?
- When I need to update a file can I just use the same file name?
- FleetWatcher, How does it determine which speed reading will be reported
- FleetWatcher, How do I make a form or macro
- FleetWatcher, How often do HOS logs and Events and Positions update
- FleetWatcher Is There a Basic Template for Terminal Settings Changes
- FleetWatcher New Customer Setup Checklist
- FleetWatcher Where do I find the yearly miles driven for a truck or driver
- FleetWatcher: Can I enter a driver's name containing punctuation
- FleetWatcher: Why do I see white loading screens and secure content popups
- FleetWatcher Where the Reports are, and how they are used
- Health Check How is it Done
- How are Speeding Alerts Created?
- How can a driver combine their on-duty not driving status on an ELD, with Driving?
- How can I change my Co-Pilot resolution back to normal?
- How can I change the backlight/volume on my TruckPC?
- How does Daylight Savings Time (DST) work with my ELOGs?
- How does the TruckPC detect driving?
- How does the Truck PC go from Driving to On-Duty automatically?
- How does Unassigned Driving Work?
- How do I add remarks to a driving status?
- How do I change the color scheme?
- How do I find my truck number in the DT unit?
- How do I know that DriverTech's ELD is registered with the FMCSA?
- How do I Show My Logs to Law Enforcement?
- How do I use the Agricultural Exemption
- How long are Hours of Service records retained?
- How to Approve or Reject log edits from the ELD
- How-to change the truck number on your device
- How-to Use the Co-Driver Feature
- How Will the Truck-PC Detect Driving (Starting December 2017)?
- If I turn the TruckPC off and start driving, will it record my drive time?
- I received a low memory warning. What should I do?
- My touchscreen is not responding. How can I fix it?
- My unit is not communicating, how can I fix it?
- My unit is showing the wrong time. How can I fix it?
- The JBUS data information is not recording on my TruckPC. What should I do?
- What are the exceptions to the HOS regulations?
- What are the most commonly used Idle fields?
- What baud are DriverTech units set up for?
- What can I do if my unit cannot send or receive messages?
- What constitutes a long/mid/short idle in the reporting?
- What does a driver need to do when they see diagnostic errors?
- What does DriverBase.BDeleted mean in Change Auditing?
- What does the driver do on their end to register a DT unit?
- What does Violation 128 mean?
- What do the icons in the Log Overview report mean?
- What is "Yaw Control via Engine" and "YC Brake Control"?
- What is automatically recorded by the ELD?
- What is DriverTech's recommendation as far as Hydra or Deutsch cables?
- What is DriverTech's recommendation as far as Yard Move and Personal Use.
- What is Logging Malfunction (2)?
- What is Logging Malfunction (3)?
- What is Logging Malfunction (4) ?
- What is Required to Trigger an Auto-Arrival (Workflow)?
- What is the FMCSA's definition of Harassment?
- What is the RMA diagnostic fee?
- What new information is on the Drive-Safe screen with 6.01.04+?
- What should I show a DOT officer while being inspected?
- What triggers an event that is recorded by the camera?
- When do my logs/current totals update?
- When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- Where can I find the details on my current trip?
- Where Does State Mileage go if a Unit Was Unplugged While Crossing State Lines?
- Which is the current software version?
- Which software version is my unit running?
- Which Web Browsers for FleetWatcher Does DriverTech Support?
- Who can Certify an HOS log?
- Who must comply with the ELD rule?
- Why am I being auto-removed from Yard Move?
- Why am I not able to use the Co-Driver feature?
- Why am I not receiving Workflow Messages?
- Why are my Personal Use miles not resetting?
- Why are my State Miles Showing on the Wrong Date?
- Why are unassigned driving events (and other events) showing up on the logs of multiple drivers?
- Why are violations from a different month showing up in my report for the month I chose?
- Why can't I add a status when I stop driving?
- Why can't I use the "add" button when I stop driving?
- Why did my workflow go to my Inbox and not my Work tab?
- Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
- Why does the Personal Use Report have instances with 0 miles?
- Why do I see events from other trucks on my log for today?
- Why do the HOS logs stop halfway through the day?
- Why is my unit requesting registration after it has already been registered?
- Why is my unit shutting down while I'm driving?
- Why isn't my 70 hour clock being calculated correctly (US-8)?
- Why was I put on the drive line before I started driving?
- Why wont my TruckPC turn on?
- Helpful Pages for New Customers
- How does the unit warn for Personal Use limits?
- Forms Q&A
- How do I troubleshoot my GPS (Rev 7)?
How-to Articles
- Printable How-to use HOS on the ELD Device
- How-to use ELD
- How-to Log into the ELD
- How-to Start Your Day (Text Version)
- How-to go into On-Duty
- How-to Certify Your Logs From the ELD
- How-to go into On-Duty From the HOS Graph (Text Version)
- How-to Add a Duty Status
- How-to End Your Duty Day
- How-to End Your Duty Day (Text Version)
- How-to Create DVIR
- How-to Review and Certify your DVIR
- How-to Change Trucks
- How-to Enter Roadside Audit Mode
- How-to go into Off-duty
- How-to View Your BOL
- How-to go into Sleeper Berth
- How-to send HOS ELD logs to Enforcement Officer for Roadside Audit
- How-to edit an existing Status
- How-to go On-Duty From the HOS Graph
- How-to turn a smartphone into your ELD display screen
- How to start your day.
- How-to Add a destination in CoPilot
- How-to Calibrate Your Screen
- FleetWatcher, How-to Find the Vehicle/Driver Info Page
- How-to Fix Touch Screen only lighting up Symbol key
- How-to Install a Truck PC Antenna
- How-to Remove a destination from CoPilot
- How-to Send a Message from the ELD
- How-to Turn On Wifi for all trucks
- How-to View HOS Timers in Intelliroute 3.5 before Driving
- How-to View Route on CoPilot
- How-to Change a GPS Location From N/A
- How-to Register Your Device
- FleetWatcher, How-to Enter a Route in New DTNav
- How-to Disable Speed Alerts in DTNav
- How-to Disable "End of Driving Day" Notification in DTNav
- FleetWatcher, How-to set a Driver to Inactive
- How-to Enable Turn by Turn Directions in DTNAV
- How-to Assign a Co-Driver
- How-to Create a Route in DTNav 1.4
- How-to annotate adverse driving conditions
- How-to put a truck into Personal Use or Yard Move
- FleetWatcher : How-to and FAQ
- DT Mobile App Map
- How-To Manually Submit HOS Logs
- How-to Integrate software via API
- How-to Add a Company and Terminal
Troubleshooting Articles
- Basic Troubleshooting Guide for Customers
- 70 hr Violation Goes Away After Midnight
- Bad Touch Screen
- BSOD (Blue Screen of Death)
- Can't retrieve Modem Identification
- FleetWatcher, Cannot See Driver
- Co-Pilot Error Messages
- CoPilot is Showing UTC time
- Copilot Not Getting GPS While GPS Locations are Working
- FleetWatcher, Unable to find a Truck
- Could Not Reimage
- Device Auto Logging Driver Off
- Froze While Booting Up
- Green Power light is on - Display is Blank
- Improper Boot Device
- Intelliroute Icon Not Working
- JBUS Locked Up
- Logs Have Been Removed
- No cell - MS is not currently searching - Dispatcher
- No cell - MS is not currently searching - Driver
- No cell - Unable to Send or Receive Messages
- No Communication
- No GPS
- No Power
- Printer Issues
- Unable to send Email to and from the Unit
- Unit Turns Off While Driving
- Watchdog
- White Display
- HOS 6_0 Hours of Service reference card_v03
- Rev 7 Verification of Installation
Training Videos
Demo Video for New DriverTech Camera
Glossary
Customer Quick Access
Pin Call Out for Flying Lead Cable
How-to Open Workflow
Marketing Releases
DriverTech Logo
Copy of Product Releases
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A-B
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C
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D
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E
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F
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G-H
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I-J
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K-L
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M
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N-O
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P-Q
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R
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S
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T
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U-V
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W-Z
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This Glossary is designed to help describe, understand terms and, acronyms used in the Technical Support website.
A
Add - Inserting a new HOS status onto your HOS logs.
Aeris - A cellular provider.
Audit - To review HOS logs. Typically by a Department of Transportation representative.
B
Backlight - Keeps the display lit for drivers and users to be able to use the unit at all times of the day
Bootup - Startup - The act of the unit powering on and starting from an "off" state.
C
Change - To adjust/edit a log.
Conversion - Updating a unit to receive cellular service from a new provider.
Create - To insert a new status.
D
Detect - Also, Auto Detect, A function of the ELD recognizing that driving has started or stopped driving.
Display - screen, touch screen, monitor - The touchscreen of the unit.
Drive - The act of driving as logged by the ELD on the HOS logs.
Driving - For Vehicle and Driver Performance: Vehicle is deemed to be driving after it has been at rest and vehicle has moved a 1/2 mile. For HOS: Vehicle is deemed to be driving after it has been at rest and vehicle has moved the distance specified as 'Minimum Drive Distance' in the Web Portal (defaults to 1/10th mile).
DTScan - Application used in order to use a portable scanner with the TruckPC.
E
Email - Electronic mail sent to and from the device. Each driver has hers/his own email address assigned to their Driver Code.
Enforcement - Typically a Department of Transportation representative.
F
FAQ - Frequently Asked Question
Featureset - The features and adjustable settings as defined by the company.
Froze - Crash - The display and unit will not respond to any commands. The screen remains stagnant.
FTP - File Transfer Protocol. Typically to store files on the ELD via the Library for reference at a later date.
Fuel - The ELD keeps mutiple pieces of information on the consumption
H
HD100 - A type of ELD used to keep track of HOS - Smaller black device used with a separately bought display. Display not included.
HOS - Hours of Service - This is used to keep track of the driver's logs and all log calculations are done on the ELD.
How To Article - How To - An article that provides step by step instructions on how to complete a task or function in the ELD software.
I
Idle - Vehicle is deemed to be Idling when both the Ignition is ON and Engine RPM is more than 0. Idle is included in various reports such as Trip Detail and Alerts can be configured in Settings for Vehicle Groups within the Portal.
Intelliroute - Mapping software on the unit provided by Rand McNally
K
KB How To Article - An article detailing how to perform a certain function with or related to the TPC.
KB Troubleshooting Article - A troubleshooting article designed to assist drivers and shop technicians in identifying and correcting issues.
Kernel - A base level of software that directs the system controller.
L
Law - A rule or regulation that has been set in place by FMCSA or other Authorities for drivers
Library - Application on the unit for multimedia (i.e videos, pdf, etc.)
Library Sync - This is a feature that will automatically happen when the unit is connected to Wi-Fi and there are new files to Sync to the library on the unit
Line - Status line. As in: the drive line, the on-duty line, or the off-duty line.
Log(s)* - Typically referring to the driver's HOS logs. Can alternatively refer to information stored on the Truck PC or data compiled and stored in FleetWatcher.
M
MCT - TPC, TruckPC - ELD used to keep track of HOS.
Message - An email sent to or from the ELD.
Messaging - The function of the ELD that handles emails and workflow.
Modem - Hardware in the TPC that provides and regulates cellular and WiFi signals.
Movement - Detected motion of the truck by the ELD.
O
Officer - DOT/Law Enforcement Officer - An officer allowed to inspect a driver's logs to confirm that they are staying compliant with all FMCSA and driving rules and regulations
On-Duty - The status of the driver whenever they are working or driving.
P
Patch - A software update that upgrades, fixes or, changes existing software on the unit.
Plan - Setting group determined by your company. Typically in reference to navigation programs.
Power - All devices are utilizes a 12 volt system. A unit that is "powered-up" is considered to be "on" while a "powered-down" unit is "off".
R
Roadside - Used in reference to being in the act of being pulled over by law enforcement. Also, Roadside Audit, which is the mode all drivers are strongly recommended to be in when pulled over.
S
Scanning - Function of the scanner hardware and scanning software on the ELD to scan images.
Screen - touch screen, display, monitor - The touch screen of the unit
Sensor - A device that detects and records data.
Settings - TPC options configurable by the company via FleetWatcherUser Configurable to change how specific features on the unit works
Sprint - Cell provider for the cellular communication on the unit
Startup - Bootup - The act of the unit powering on and starting from an "off" state.
T
Time - This time is showing the time of the terminal this unit is assigned to
Timers - Timers that keep track of hours and countdown before the driver goes into violation
TND - ELD used to keep track of HOS
Touchscreen - Display - The interactive display of the TPC unit.
TPC/TruckPC - ELD used to keep track of HOS
U
USB - Universal Serial Bus - This is the type of port used to connect external devices
V
Volume - The sound level of the audio coming from the unit's speakers.
X
Xerox - A company that produces scanners that may be used with some ELD devices.