Customer Quick Access
Demo Video for New DriverTech Camera
DriverTech Logo
Easy Search for Common Information
- Search for Communication (Cell, WiFi, GPS)
- Search for FleetWatcher
- Search for HOS
- Search for JBUS
- Search for POWER
Frequently Asked Questions
- Can an ELD be set to 15 minute time intervals?
- Can I change a Driving status to a Non-Driving status?
- Can I fix the inaccurate camera time stamps?
- Does DriverTech's ELD have Anti-Virus software?
- Does DriverTech have a data restoration policy?
- Dont Gamble with ELD Compliance
- Driving and Motion as Defined via Vehicle Performance and HOS
- DT 4000 ELD Information Flyer
- DT Mobile Information Flyer
- DTNav, typing in a name that starts with "South"
- DT Video Information Flyer
- ELD Library and LibrarySync
- Can I use the same description with all versions of a specific document?
- How can I tell if the unit received the new content or not?
- How do I set up the document title and description the driver sees?
- If I just upload the content I want the driver to see will it just show the file name for the file?
- Is there a way to organize the library by a category name to make it easier to find documents?
- What if I want a file to be in the Library of a specific Truck?
- What is the maximum file name length?
- What is the maximum path length?
- When I need to update a file can I just use the same file name?
- FleetWatcher, How does it determine which speed reading will be reported?
- FleetWatcher, How do I make a form or macro?
- FleetWatcher, How often do HOS logs and Events and Positions update?
- FleetWatcher, Is There a Basic Template for Terminal Settings Changes?
- FleetWatcher, New Customer Setup (Checklist)
- FleetWatcher, Where do I find the yearly miles driven for a truck/driver?
- FleetWatcher: Can I enter a driver's name containing punctuation?
- FleetWatcher: Why do I see white loading screens and secure content popups?
- FleetWatcher. Where the Reports are, and how they are used.
- Forms Q&A
- Health Check, How is it Done?
- Helpful Pages for New Customers
- How are Speeding Alerts Created?
- How can a driver combine their on-duty not driving status on an ELD, with Driving?
- How can I change my Co-Pilot resolution back to normal?
- How can I change the backlight/volume on my TruckPC?
- How does Daylight Savings Time (DST) work with my ELOGs?
- How does the TruckPC detect driving?
- How does the Truck PC go from Driving to On-Duty automatically?
- How does the unit warn for Personal Use limits?
- How does Unassigned Driving Work?
- How do I add remarks to a driving status?
- How do I change the color scheme?
- How do I find my truck number in the DT unit?
- How do I know that DriverTech's ELD is registered with the FMCSA?
- How do I Show My Logs to Law Enforcement?
- How do I troubleshoot my GPS (Rev 7)?
- How do I use the Agricultural Exemption
- How long are Hours of Service records retained?
- How to Approve or Reject log edits from the ELD
- How-to change the truck number on your device
- How-to Use the Co-Driver Feature
- How Will the Truck-PC Detect Driving (Starting December 2017)?
- If I turn the TruckPC off and start driving, will it record my drive time?
- I received a low memory warning. What should I do?
- My touchscreen is not responding. How can I fix it?
- My unit is not communicating, how can I fix it?
- My unit is showing the wrong time. How can I fix it?
- The JBUS data information is not recording on my TruckPC. What should I do?
- What are the exceptions to the HOS regulations?
- What are the most commonly used Idle fields?
- What baud are DriverTech units set up for?
- What can I do if my unit cannot send or receive messages?
- What constitutes a long/mid/short idle in the reporting?
- What does a driver need to do when they see diagnostic errors?
- What does DriverBase.BDeleted mean in Change Auditing?
- What does the driver do on their end to register a DT unit?
- What does Violation 128 mean?
- What do the icons in the Log Overview report mean?
- What is "Yaw Control via Engine" and "YC Brake Control"?
- What is automatically recorded by the ELD?
- What is DriverTech's recommendation as far as Hydra or Deutsch cables?
- What is DriverTech's recommendation as far as Yard Move and Personal Use.
- What is Logging Malfunction (2)?
- What is Logging Malfunction (3)?
- What is Logging Malfunction (4) ?
- What is Required to Trigger an Auto-Arrival (Workflow)?
- What is the FMCSA's definition of Harassment?
- What is the RMA diagnostic fee?
- What new information is on the Drive-Safe screen with 6.01.04+?
- What should I show a DOT officer while being inspected?
- What triggers an event that is recorded by the camera?
- When do my logs/current totals update?
- When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- Where can I find the details on my current trip?
- Where Does State Mileage go if a Unit Was Unplugged While Crossing State Lines?
- Which is the current software version?
- Which software version is my unit running?
- Which Web Browsers for FleetWatcher Does DriverTech Support?
- Who can Certify an HOS log?
- Who must comply with the ELD rule?
- Why am I being auto-removed from Yard Move?
- Why am I not able to use the Co-Driver feature?
- Why am I not receiving Workflow Messages?
- Why are my Personal Use miles not resetting?
- Why are my State Miles Showing on the Wrong Date?
- Why are unassigned driving events (and other events) showing up on the logs of multiple drivers?
- Why are violations from a different month showing up in my report for the month I chose?
- Why can't I add a status when I stop driving?
- Why can't I use the "add" button when I stop driving?
- Why did my workflow go to my Inbox and not my Work tab?
- Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
- Why does the Personal Use Report have instances with 0 miles?
- Why do I see events from other trucks on my log for today?
- Why do the HOS logs stop halfway through the day?
- Why is my unit requesting registration after it has already been registered?
- Why is my unit shutting down while I'm driving?
- Why isn't my 70 hour clock being calculated correctly (US-8)?
- Why was I put on the drive line before I started driving?
- Why wont my TruckPC turn on?
Glossary
Home
How-to Articles
- DT Mobile App Map
- FleetWatcher, How-to Enter a Route in New DTNav
- FleetWatcher, How-to Find the Vehicle/Driver Info Page
- FleetWatcher, How-to set a Driver to Inactive
- FleetWatcher : How-to and FAQ
- How-to Add a Company and Terminal
- How-to Add a destination in CoPilot
- How-to annotate adverse driving conditions
- How-to Assign a Co-Driver
- How-to Calibrate Your Screen
- How-to Change a GPS Location From N/A
- How-to Create a Route in DTNav 1.4
- How-to Disable "End of Driving Day" Notification in DTNav
- How-to Disable Speed Alerts in DTNav
- How-to Enable Turn by Turn Directions in DTNAV
- How-to Fix Touch Screen only lighting up Symbol key
- How-to Install a Truck PC Antenna
- How-to Integrate software via API
- How-To Manually Submit HOS Logs
- How-to put a truck into Personal Use or Yard Move
- How-to Register Your Device
- How-to Remove a destination from CoPilot
- How-to Send a Message from the ELD
- How-to Turn On Wifi for all trucks
- How-to use ELD
- How-to Add a Duty Status
- How-to Certify Your Logs From the ELD
- How-to Change Trucks
- How-to Create DVIR
- How-to edit an existing Status
- How-to End Your Duty Day
- How-to End Your Duty Day (Text Version)
- How-to Enter Roadside Audit Mode
- How-to go into Off-duty
- How-to go into On-Duty
- How-to go into On-Duty From the HOS Graph (Text Version)
- How-to go into Sleeper Berth
- How-to go On-Duty From the HOS Graph
- How-to Log into the ELD
- How-to Review and Certify your DVIR
- How-to send HOS ELD logs to Enforcement Officer for Roadside Audit
- How to start your day.
- How-to Start Your Day (Text Version)
- How-to turn a smartphone into your ELD display screen
- How-to View Your BOL
- How-to View HOS Timers in Intelliroute 3.5 before Driving
- How-to View Route on CoPilot
- Printable How-to use HOS on the ELD Device
How-to Open Workflow
Marketing Releases
Pin Call Out for Flying Lead Cable
Training Videos
Troubleshooting Articles
- Basic Troubleshooting Guide for Customers
- 70 hr Violation Goes Away After Midnight
- Bad Touch Screen
- BSOD (Blue Screen of Death)
- Can't retrieve Modem Identification
- Co-Pilot Error Messages
- CoPilot is Showing UTC time
- Copilot Not Getting GPS While GPS Locations are Working
- Could Not Reimage
- Device Auto Logging Driver Off
- FleetWatcher, Cannot See Driver
- FleetWatcher, Unable to find a Truck
- Froze While Booting Up
- Green Power light is on - Display is Blank
- HOS 6_0 Hours of Service reference card_v03
- Improper Boot Device
- Intelliroute Icon Not Working
- JBUS Locked Up
- Logs Have Been Removed
- No cell - MS is not currently searching - Dispatcher
- No cell - MS is not currently searching - Driver
- No cell - Unable to Send or Receive Messages
- No Communication
- No GPS
- No Power
- Printer Issues
- Unable to send Email to and from the Unit
- Unit Turns Off While Driving
- Watchdog
- White Display
- Rev 7 Verification of Installation
Customer Quick Access
Demo Video for New DriverTech Camera
DriverTech Logo
Easy Search for Common Information
- Search for Communication (Cell, WiFi, GPS)
- Search for FleetWatcher
- Search for HOS
- Search for JBUS
- Search for POWER
Frequently Asked Questions
- Can an ELD be set to 15 minute time intervals?
- Can I change a Driving status to a Non-Driving status?
- Can I fix the inaccurate camera time stamps?
- Does DriverTech's ELD have Anti-Virus software?
- Does DriverTech have a data restoration policy?
- Dont Gamble with ELD Compliance
- Driving and Motion as Defined via Vehicle Performance and HOS
- DT 4000 ELD Information Flyer
- DT Mobile Information Flyer
- DTNav, typing in a name that starts with "South"
- DT Video Information Flyer
- ELD Library and LibrarySync
- Can I use the same description with all versions of a specific document?
- How can I tell if the unit received the new content or not?
- How do I set up the document title and description the driver sees?
- If I just upload the content I want the driver to see will it just show the file name for the file?
- Is there a way to organize the library by a category name to make it easier to find documents?
- What if I want a file to be in the Library of a specific Truck?
- What is the maximum file name length?
- What is the maximum path length?
- When I need to update a file can I just use the same file name?
- FleetWatcher, How does it determine which speed reading will be reported?
- FleetWatcher, How do I make a form or macro?
- FleetWatcher, How often do HOS logs and Events and Positions update?
- FleetWatcher, Is There a Basic Template for Terminal Settings Changes?
- FleetWatcher, New Customer Setup (Checklist)
- FleetWatcher, Where do I find the yearly miles driven for a truck/driver?
- FleetWatcher: Can I enter a driver's name containing punctuation?
- FleetWatcher: Why do I see white loading screens and secure content popups?
- FleetWatcher. Where the Reports are, and how they are used.
- Forms Q&A
- Health Check, How is it Done?
- Helpful Pages for New Customers
- How are Speeding Alerts Created?
- How can a driver combine their on-duty not driving status on an ELD, with Driving?
- How can I change my Co-Pilot resolution back to normal?
- How can I change the backlight/volume on my TruckPC?
- How does Daylight Savings Time (DST) work with my ELOGs?
- How does the TruckPC detect driving?
- How does the Truck PC go from Driving to On-Duty automatically?
- How does the unit warn for Personal Use limits?
- How does Unassigned Driving Work?
- How do I add remarks to a driving status?
- How do I change the color scheme?
- How do I find my truck number in the DT unit?
- How do I know that DriverTech's ELD is registered with the FMCSA?
- How do I Show My Logs to Law Enforcement?
- How do I troubleshoot my GPS (Rev 7)?
- How do I use the Agricultural Exemption
- How long are Hours of Service records retained?
- How to Approve or Reject log edits from the ELD
- How-to change the truck number on your device
- How-to Use the Co-Driver Feature
- How Will the Truck-PC Detect Driving (Starting December 2017)?
- If I turn the TruckPC off and start driving, will it record my drive time?
- I received a low memory warning. What should I do?
- My touchscreen is not responding. How can I fix it?
- My unit is not communicating, how can I fix it?
- My unit is showing the wrong time. How can I fix it?
- The JBUS data information is not recording on my TruckPC. What should I do?
- What are the exceptions to the HOS regulations?
- What are the most commonly used Idle fields?
- What baud are DriverTech units set up for?
- What can I do if my unit cannot send or receive messages?
- What constitutes a long/mid/short idle in the reporting?
- What does a driver need to do when they see diagnostic errors?
- What does DriverBase.BDeleted mean in Change Auditing?
- What does the driver do on their end to register a DT unit?
- What does Violation 128 mean?
- What do the icons in the Log Overview report mean?
- What is "Yaw Control via Engine" and "YC Brake Control"?
- What is automatically recorded by the ELD?
- What is DriverTech's recommendation as far as Hydra or Deutsch cables?
- What is DriverTech's recommendation as far as Yard Move and Personal Use.
- What is Logging Malfunction (2)?
- What is Logging Malfunction (3)?
- What is Logging Malfunction (4) ?
- What is Required to Trigger an Auto-Arrival (Workflow)?
- What is the FMCSA's definition of Harassment?
- What is the RMA diagnostic fee?
- What new information is on the Drive-Safe screen with 6.01.04+?
- What should I show a DOT officer while being inspected?
- What triggers an event that is recorded by the camera?
- When do my logs/current totals update?
- When I press anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- When I touch anywhere on the screen, only the bottom left corner lights up. How do I fix it?
- Where can I find the details on my current trip?
- Where Does State Mileage go if a Unit Was Unplugged While Crossing State Lines?
- Which is the current software version?
- Which software version is my unit running?
- Which Web Browsers for FleetWatcher Does DriverTech Support?
- Who can Certify an HOS log?
- Who must comply with the ELD rule?
- Why am I being auto-removed from Yard Move?
- Why am I not able to use the Co-Driver feature?
- Why am I not receiving Workflow Messages?
- Why are my Personal Use miles not resetting?
- Why are my State Miles Showing on the Wrong Date?
- Why are unassigned driving events (and other events) showing up on the logs of multiple drivers?
- Why are violations from a different month showing up in my report for the month I chose?
- Why can't I add a status when I stop driving?
- Why can't I use the "add" button when I stop driving?
- Why did my workflow go to my Inbox and not my Work tab?
- Why does my unit not ask me to fill out a DVIR when I go Off-Duty End of Shift?
- Why does the Personal Use Report have instances with 0 miles?
- Why do I see events from other trucks on my log for today?
- Why do the HOS logs stop halfway through the day?
- Why is my unit requesting registration after it has already been registered?
- Why is my unit shutting down while I'm driving?
- Why isn't my 70 hour clock being calculated correctly (US-8)?
- Why was I put on the drive line before I started driving?
- Why wont my TruckPC turn on?
Glossary
Home
How-to Articles
- DT Mobile App Map
- FleetWatcher, How-to Enter a Route in New DTNav
- FleetWatcher, How-to Find the Vehicle/Driver Info Page
- FleetWatcher, How-to set a Driver to Inactive
- FleetWatcher : How-to and FAQ
- How-to Add a Company and Terminal
- How-to Add a destination in CoPilot
- How-to annotate adverse driving conditions
- How-to Assign a Co-Driver
- How-to Calibrate Your Screen
- How-to Change a GPS Location From N/A
- How-to Create a Route in DTNav 1.4
- How-to Disable "End of Driving Day" Notification in DTNav
- How-to Disable Speed Alerts in DTNav
- How-to Enable Turn by Turn Directions in DTNAV
- How-to Fix Touch Screen only lighting up Symbol key
- How-to Install a Truck PC Antenna
- How-to Integrate software via API
- How-To Manually Submit HOS Logs
- How-to put a truck into Personal Use or Yard Move
- How-to Register Your Device
- How-to Remove a destination from CoPilot
- How-to Send a Message from the ELD
- How-to Turn On Wifi for all trucks
- How-to use ELD
- How-to Add a Duty Status
- How-to Certify Your Logs From the ELD
- How-to Change Trucks
- How-to Create DVIR
- How-to edit an existing Status
- How-to End Your Duty Day
- How-to End Your Duty Day (Text Version)
- How-to Enter Roadside Audit Mode
- How-to go into Off-duty
- How-to go into On-Duty
- How-to go into On-Duty From the HOS Graph (Text Version)
- How-to go into Sleeper Berth
- How-to go On-Duty From the HOS Graph
- How-to Log into the ELD
- How-to Review and Certify your DVIR
- How-to send HOS ELD logs to Enforcement Officer for Roadside Audit
- How to start your day.
- How-to Start Your Day (Text Version)
- How-to turn a smartphone into your ELD display screen
- How-to View Your BOL
- How-to View HOS Timers in Intelliroute 3.5 before Driving
- How-to View Route on CoPilot
- Printable How-to use HOS on the ELD Device
How-to Open Workflow
Marketing Releases
Pin Call Out for Flying Lead Cable
Training Videos
Troubleshooting Articles
- Basic Troubleshooting Guide for Customers
- 70 hr Violation Goes Away After Midnight
- Bad Touch Screen
- BSOD (Blue Screen of Death)
- Can't retrieve Modem Identification
- Co-Pilot Error Messages
- CoPilot is Showing UTC time
- Copilot Not Getting GPS While GPS Locations are Working
- Could Not Reimage
- Device Auto Logging Driver Off
- FleetWatcher, Cannot See Driver
- FleetWatcher, Unable to find a Truck
- Froze While Booting Up
- Green Power light is on - Display is Blank
- HOS 6_0 Hours of Service reference card_v03
- Improper Boot Device
- Intelliroute Icon Not Working
- JBUS Locked Up
- Logs Have Been Removed
- No cell - MS is not currently searching - Dispatcher
- No cell - MS is not currently searching - Driver
- No cell - Unable to Send or Receive Messages
- No Communication
- No GPS
- No Power
- Printer Issues
- Unable to send Email to and from the Unit
- Unit Turns Off While Driving
- Watchdog
- White Display
- Rev 7 Verification of Installation